Answer Happy

Task
You are Katy Lam.
You work for the Sunlight Mall, an upscale shopping mall selling
high-end products in Causeway Bay. You have received the
following email from your supervisor, Chris Lai.
Read the email and
Katy’s handwritten notes (in italics)
below. Add your own ideas where appropriate. Write an email
in reply to Chris Lai.
Write
250-300 words in the answer book provided.
From: Chris
Lai<[email protected]>
Sent: Thursday
21 Apr 2022 08:26:00
To: Katy
Lam<[email protected]>
Subject: Complaints from customers
Dear Katy
Recently I have received some negative feedback from our
customers towards our service. They thought we were not providing
the help and support they needed.
I would really like to know what the problems we are
having. Would you please look into the situation and let me
have the details? I would also like you to come up with measures to
solve the problems.
If possible, I would like to have your reply by next Monday.
Thank you very much.
Chris
What are the problems?
Solutions