Answer Happy

Using the knowledge you gained through reading Chapter 8 - put the sentences in order to create a response that has the parts of a message that delivers bad news: • •BUFFER • • •BAD NEWS 。 CLOSE EXPLANATION/REASONS ✓ We are confident that your twelve years of experience with us and your secretarial skills will soon lead you to another position. ✓ For this reason, this position was assigned to one of the other candidates. ✓ The interview and your personnel files clearly indicate that you prefer to work in positions where there are few people contacts. ✓ For this job, the final candidate had to have excellent people skills and a sunny disposition. ✓ Thank you for applying for the position recently posted on the internal board. ✓ The selection of the most suitable person was particularly difficult as the final candidates all had merit. ✓ As you know this position required a candidate with skills in two important areas - secretarial skills and interpersonal skills. ✓ Both areas were considered equally important by the selection committee.
Using the knowledge you gained through reading Chapter 8 - put the sentences in order to create a response that has the parts of a message that delivers bad news: • •BUFFER • • BAD NEWS EXPLANATION/REASONS 。 CLOSE ✓ Be assured that you will love your new high fashion"Reflection". ✓ Enclosed is a credit coupon for 10% discount on any "Reflection" sweater. ✓ The sweater warranty applies only if the instructions for handling have been followed. ✓ Close examination of your sweater shows that the sweater has been washed. ✓ The instructions state very clearly that the sweater is to be dry cleaned only. ✓ Each of these fabrics is of excellent quality but each one also requires precise care and handling. ✓ You are certainly right, Mrs. Customer, in thinking that a sweater which cost $59.95 should last more than one month. ✓ We appreciate your bringing this matter to our attention. ✓ The "Reflection" line of sweaters retail at $59.95 because they represent the highest quality material and workmanship. ✓ You saw on the tag attached to the sweater that the material is a blend of silk, angora wool and viscose.