- Task This Is An Individual Task Read The Case And Answer The 4 Questions At The End Fast Food Chain Yonghe King Upgrad 1 (63.43 KiB) Viewed 38 times
- Task This Is An Individual Task Read The Case And Answer The 4 Questions At The End Fast Food Chain Yonghe King Upgrad 2 (64.33 KiB) Viewed 38 times
- Task This Is An Individual Task Read The Case And Answer The 4 Questions At The End Fast Food Chain Yonghe King Upgrad 3 (53.02 KiB) Viewed 38 times
This is an individual task. Read the case and answer the 4 questions at the end. Fast Food Chain Yonghe King Upgrades their POS Transaction processing systems allow companies to conduct business. A good example is a point of sale system. A POS is the system that processes sales Examples include cash registers, self-service touch screen displays, bar code readers and the printers that create receipts Online, the part of an e-commerce web site where you enter your credit card details is the POS Chinese fast food chain Yonghe King wanted to upgrade their technology to allow for rapid growth Starting with 70 restaurants in the 1990s, their initial setup was able to cope with an expansion to 300 locations, but the parent company Jollibee Foods Corporation was keen to push this further to over 1000. The original POS system had limited integration with their back-end systems, which meant it was difficult to analyse sales data. Analyzing sales data is vital, the knowledge contained within it is a treasure trove for any business, Sales data can help a company choose its product range and tailor it in individual outlets to cater for local demand. It helps plan sales promotions and assess whether they have been successful, and it helps to get to know customers better. Yonghe King wanted a solution that would connect multiple POS systems at the front of each restaurant to back-office computers in each outlet and a single corporate data centre. They brought in a Shanghai company, Partner Tech, a division of Partner Tech Corporation Worldwide, to implement a new POS system based on the Windows Embedded operating system. Partner Tech is a global provider of solutions for the retail, food and hospitality industries. They chose a windows platform rather than open source equivalent Linux in order to take advantage of its built in features such as enhanced security. Using Microsoft would also mean that it should be easier to connect with multiple peripheral devices and applications. Yonghe King replaced their existing POS devices with a the latest Partner Tech model and networked them with a back-office PC running Windows. The PCs were then connected to a server computer running in the Yonghe King headquarters which is based in Shanghai. At the front of each restaurant the POS systems includes a touchscreen and an integrated card reader, a cash drawer and a receipt printer. In addition to hending sales, the devices also allowed for the creation of loyalty cards with a reward scheme to encourage customers to share personal data. Billy Yu, IT director at Jollibee Foods said, "By implementing a standardized POS solution from Partner Tech based on Windows Embedded, we can have the time it takes to open new stores and save about 800,000 annually. The POS sends orders to the kitchen printer where paper is still valued at as it can be moved about and mark us complete. Sales information is routed to the back-end PC and from there to headquarters. The restaurant managers use of a PC data are to analyse sales data, and at headquarters they use data mining algorithms to create business intelligence. The information that is collected also improves inventory management. "Let's use beef noodle soup as an example, says Yu The POS devices tell us not only that we are selling exactly 1.6 million a day across all locations, but also how many we are selling at individual stores As a result, we have a more accurate idea of how much inventory to deliver to each restaurant" Excerpt from Star, R. Reynolds, G & Chesney. T. (2018) Principles of Business information systems 1'edition
1. Explain how the POS system helps Yonghe King open stores and expand. 2. How could the information gathered by the POS system help Yonghe King improve product ranges? 3. How does the software help managers improve stock control? What are the benefits of improved stock control for a restaurant business? 4. Briefly suggest how MS Excel could be used in Yonghe King to help make strategic decisions. Formalities Wordcount: Not less than 1000 words. Font: Arial 12 pt. Text alignment: Justified Submission: Sunday July 10th, 2022. 23:59 CEST. Weight: This task is 60% of your total grade for this subject. It assesses the following learning outcome: • Identify and describe how companies are able to accurately measure corresponding IT infrastructures to suit their own needs and purposes. Develop a concise understanding of IT Software commonly used in businesses today. RUBRICS Application (40%) Excellent 90-100% Student demonstrates Student demonstrates Knowledge thorough understanding of konsiderable under-standing &Understanding (40%) content. of content. Presentation (2016) Applies knowledge and skills in familiar contexts with a high degree of effectiveness and accuracy. Good 80-89% Excellent presentation, excellent referencing. Approaches a professional standard Fair 70-79% Student demonstrates some understanding of content. Applies knowledge and skills in Applies knowledge and skills Familiar contexts with in familiar contexts with considerable effectiveness, some effectiveness, however with some effectiveness and there are omissions or accuracy inaccuracies. quite good referencing. Good presentation, Good or Adequate presentation, referencing poor or lacking. Marginal Fail 60-69% Student demonstrates limited understanding of content. I Poor presentation, no referencing Fail <60% Student demonstrates no understanding of content. Applies knowledge and skills in No application of familiar contexts with limited possible knowledge or effectiveness, skills. Very poor presentation, no referencing, English is poor.