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Case Study of Workplace Ethics at Starbucks Starbucks is one ofthe world’s most ethical companies. Starbucks makes consciousefforts to be a responsible company and conduct business in anethical manner. In its business, Starbucks was proud of it ethicalways in doing their business. Starbucks was proud of it ethicalways in doing their business through community, sourcing,environment, diversity and wellness. Starbucks has openly displayits commitment to being socially responsible and they want theircustomers to know exactly how they doing. Workplace ethics is agroup of moral principles, standards of behaviour, or set of valuesregarding proper conduct in the workplace. Ethics at workplacerefer to choosing the option that is determined to be the moral orright choice. Starbucks believes that conducting business ethicallyand striving to do the right thing are vital to their success.Starbucks lead by its CEO Howard Schultz is an internationalcoffeehouse chain based in Seattle, Washington, United States. Itis the largest coffeehouse company in the world with 16120 storesin 49 countries. Starbucks Italian styles coffee, espressobeverages, teas and confectionaries had made it one of the world’sbiggest specialty coffee chain. With the intention of communicatingto employees and customers the values and principles that thecompany upholds, Starbucks Coffee Company has outlined its missionstatements; “To inspire and nurture the human spirit – one person,one cup, and one neighbourhood at a time” Starbucks views thisstatement from an ethical perspective relating to its workplace.Ethical sourcing of coffee – meaning a holistic approach toethically source the highest quality coffee carefully blending,roasting and packing fresh. Our partner – where Starbucks refer toits employees will be treated with respect and dignity. Ethicalenvironment stewardship – are committed to the conservation ofenvironmental resources. Starbucks commitment to ethical practicesin the workplace environment is reflected in its setting up of aStandard of Business Conduct for its partners. Starbucks makesconscious efforts to be a responsible company and conduct businessin an ethical manner. In social responsibility, the Standard ofBusiness Conduct is a statement of some of the company’sexpectations of how they conduct Starbucks business, consistentwith their mission and core value. Employees should be committednot to harass or discriminate against customers, protect customers’health and safety by following all proper procedure relating tostorage, handling, preparation and providing service for Starbucksproducts. Consistent with global human rights standard, Starbuckspromote equal opportunity in its hiring and promotion practices andmake decisions bases solely on job related criteria. Employment ofpartners under age of 18 will take into consideration legalrequirement of age, hour task and ensure the partners’ education,health, safety and mental or physical development is not affected.Starbucks partners should respect each other’s dignity. Allpartners are entitled to work in an environment that is free ofharassment, bullying or discrimination. Officers are assigned toenforce the rules and practices pertaining to workplace health,safety and security to safeguard the partners. Starbucks iscommitted to comply with laws and regulation applicable to wages.To monitor and enforce the ethical conduct of its partners at theworkplace Starbucks had developed a Standard of Business Conductwhich is a resource distributed to all partners to help them makeappropriate decision at work. Starbucks set up a Business Ethicsand Compliance unit so partners could report unethical practicesanonymously through a free phone call. The above enforcementmeasures reflect Starbucks attempt to promote ethical behaviour atthe workplace.
1) “Boards of directors and top management are responsible forthe way corporations are governed.” Define corporate governance andthe implications of poor corporate governance. Motivate from thecase study whether Starbucks has good or bad corporategovernance.