You are the HR Manager for a Technology firm that provides customer service to customers digitally through online chat a
Posted: Wed Jul 06, 2022 6:04 am
You are the HR Manager for a Technology firm that providescustomer service to customers digitally through online chat andemail responses. You have a group of 25 employees who are scheduledto work to provide support to customers 16 hours per day. Employeesrotate on shifts of 8hrs each. The work arrangement is remote andemployees are provided with the technology to work from anywhereduring their shifts. You have been asked to prepare a PerformanceReview plan/startegy for employees of this support group. Somesimple metrics below: Attendance required: 80% Response time:within 3 mins of message received by employee Customer Rating: 75%+Completion of inquiry rate: 85%
Answer below
1. Determine how you will assess for Developmental andAdministrative aspects of performance management.
2. What will be your performance review Plan/strategy andprovide a brief description of why you selected the method orprocess you have chosen for your plan
Answer below
1. Determine how you will assess for Developmental andAdministrative aspects of performance management.
2. What will be your performance review Plan/strategy andprovide a brief description of why you selected the method orprocess you have chosen for your plan