Answer Happy

Max's is a bakery shop which sells cookies and cakes. Two workers are in charge of making cookies. making cookies. Below is the process flow chart of Max's Cookie daily operations, together with resources (that are needed for each activity) and processing time for each activity. For the ease of analysis, we assume that there are infinite cookie trays and infinite empty space for cooling. Assume that each order consists of one dozen, and the store has only one oven. Activities Resources Processing times 111-0000 Wash & Mix Dish up to trays Load & Set timer Baking Cooling Packing Payment Worker 1 & bowl Worker 1 & trays Worker 2 & oven Oven Empty space Worker 2 Worker 2 8 min/order 2 min/dozen 4 min/dozen 11 min/dozen 5 min/dozen 1 min/dozen 1 min/order Following the recipe of bottleneck analysis, answer the following questions. (a) What is the flow time of the entire process?