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Monthly Customer Service (CS) Metrics Job CS Month Calls/Hr Sat. Score Esc. Res. 1 14,563 83% 82 11% 85% 2 14,208 90% 82
Posted: Sun Jul 03, 2022 4:27 pm
by answerhappygod
- Monthly Customer Service Cs Metrics Job Cs Month Calls Hr Sat Score Esc Res 1 14 563 83 82 11 85 2 14 208 90 82 1 (112.85 KiB) Viewed 21 times
Monthly Customer Service (CS) Metrics Job CS Month Calls/Hr Sat. Score Esc. Res. 1 14,563 83% 82 11% 85% 2 14,208 90% 82 12% 92% 85 14% 3 14,029 82% 84% 4 12,223 90% 86 15% 92% 5 11,255 84% 88 11% 86% 6 10,858 91% 98 9% 93% *Monthly Goals: Calls per Hour (Calls/Hr) >= 14,000; Job Satisfaction (Job Sat.)>= 84%; Customer Service (CS) Score >= 83; Escalations (Esc.) <= 9%; Resolutions (Res.) >= 85% Which metric would you focus on improving? Calls per hour Customer service score Escalations Hide Job satisfaction Resolutions