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1. The Balanced Scorecard is a useful tool for helping managers translate tell u into action. Two of the dimensions of the Balanced Scorecard are and 2. What two aspects of operations management is depicted in the movie "The last Samurai 3. The two strategies that are used to achieve mass customization are 4. In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per 5-day week. What is the labor productivity of this operation? and 5. In their bid to find a way to turn on the Command Module systems without drawing too much power, and finally transmit the procedure to the Apollo 13 flight crew, what aspect of operations management was applied? 6. A forecast based on the previous forecast plus a percentage of the forecast error is 7. Which element of a good forecast is emphasized in the movie "The Day After Tomorrow" 8. In designing a service system, the primary tool that is required to be used is called 9. The structural approach for integrating customer requirements into every aspect of product development is known as 10. If the output rate is increased and the average unit costs also increases, we are experiencing