Answer Happy

a) Given the following data: Determine the percentage idle time.? (2 points) Cycle time = 5.1 min Station # 1 2 3 4 Station time (min) 4.2 4.7 4.4 4.8 b) The following diagram shown below describes a service process where customers go through either of two parallel three steps and then merge into single line for two final steps. Capacity of each step shown on the diagram. i) What is the current capacity of the entire process? (1 point) ii) If you could increase the capacity of only one operation through process improvement efforts, which operation would you select and how much additional capacity would you strive for? (1 point) iii) What would be the resulting capacity of the process? (1 point) 15/hr 5/ hr 10/hr 8/ hr 20/hr 12/hr 34/hr 30/h