Use your knowledge of concepts for establishing performance standards to identify the best answer below. Ivan works as a
Posted: Sun Jul 03, 2022 3:17 pm
Use your knowledge of concepts for establishing performancestandards to identify the best answer below.
Ivan works as a customer service representative in a callcenter. He is evaluated based on the number of calls he completeseach day, but not on how well he satisfied the callers. In terms ofperformance standard, this scenario exemplifies:
a problem of strategic relevance.
criterion contamination.
criterion deficiency.
unreliability.
Use your knowledge of concepts for performance appraisal toidentify the best answer below.
You are a newly hired HR Director and want to ensure that thecompany’s performance reviews follow all legal guidelines. Which ofthese ensure this? Check all that apply.
Require all managers to restrict the range of their performanceratings of employees so that most scores are “average.”
HR should review evaluations for potential disparate impact onunderrepresented groups.
The performance reviews should be conducted four times ayear.
An appeals procedure should be established to enable employeesto express their disagreement with the evaluations.
Use your knowledge of performance appraisal to identify thecorrect answer below.
Jan Stevenson, a sales representative at a medical systemscompany, just received her performance appraisal from her boss,Linda Jones. Although Jan has been mostly a marginal to averageperformer, Linda gave Jan excellent ratings. This is an example ofwhat type of rating error?
severity
leniency
central tendency
halo error
Ivan works as a customer service representative in a callcenter. He is evaluated based on the number of calls he completeseach day, but not on how well he satisfied the callers. In terms ofperformance standard, this scenario exemplifies:
a problem of strategic relevance.
criterion contamination.
criterion deficiency.
unreliability.
Use your knowledge of concepts for performance appraisal toidentify the best answer below.
You are a newly hired HR Director and want to ensure that thecompany’s performance reviews follow all legal guidelines. Which ofthese ensure this? Check all that apply.
Require all managers to restrict the range of their performanceratings of employees so that most scores are “average.”
HR should review evaluations for potential disparate impact onunderrepresented groups.
The performance reviews should be conducted four times ayear.
An appeals procedure should be established to enable employeesto express their disagreement with the evaluations.
Use your knowledge of performance appraisal to identify thecorrect answer below.
Jan Stevenson, a sales representative at a medical systemscompany, just received her performance appraisal from her boss,Linda Jones. Although Jan has been mostly a marginal to averageperformer, Linda gave Jan excellent ratings. This is an example ofwhat type of rating error?
severity
leniency
central tendency
halo error