Answer Happy

Red Deer College promotes a wide variety of executive training courses for firms in the Red Deer area. Director Marilyn Helms believes that individually typed letters add a personal touch to marketing. To prepare letters for mailing, she conducts a time study of her secretaries. On the basis of the observations shown in the following table, she wishes to develop a time standard for the whole job. The college uses a total allowance factor of 12%. Helms decides to delete all unusual observations from the time study. Element Typing letter Typing envelope Stuffing envelope Sealing, sorting Performance Rating 85% Disregard-secretary stopped to answer the phone ^ Disregard-interruption by supervisor The standard time for this process is minutes (round your response to two decimal places). 100% 95% 125% 1 2.5 0.8 0.4 1.0 Observation (minutes per cycle) 4 2.1 0.8 0.3 1.0 2 3.5 0.8 0.5 2.9^ 3 2.8 0.6 1.9* 0.9 5 2.6 3.1* 0.6 4.4^ 6 3.3 0.7 0.5 0.9