A Question Workspace A telephone call center uses five customer service representatives (CSRs) during the 8:30 a.m. to 9
Posted: Sun Jul 03, 2022 3:17 pm
A
Question Workspace
A telephone call center uses five customer servicerepresentatives (CSRs) during the 8:30 a.m. to 9:00 a.m. timeperiod. The standard service rate is 3.0 minutes per telephonecall per CSR. Assuming a target labor utilization rate of 90percent, how many calls can these five CSRs handle during thishalf-hour period? Round your answer to the nearest wholenumber.
????? calls
Question Workspace
A telephone call center uses five customer servicerepresentatives (CSRs) during the 8:30 a.m. to 9:00 a.m. timeperiod. The standard service rate is 3.0 minutes per telephonecall per CSR. Assuming a target labor utilization rate of 90percent, how many calls can these five CSRs handle during thishalf-hour period? Round your answer to the nearest wholenumber.
????? calls