You just observed one of your sales clerks yelling at a customer to, “Hurry up, other customers are waiting!” That behav
Posted: Sun Jul 03, 2022 2:01 pm
You just observed one of your sales clerks yelling at a customerto, “Hurry up, other customers are waiting!” That behavior is farfrom what you expect from your sales clerks. It is your expectationthat they will be accommodating and patient with all of yourcustomers. As a result, you call the sales clerk aside and tell himthat you will not tolerate your employees yelling at customers. Youalso end his shift early – without pay. Which form of reinforcementdid you use? a. Negative b. Extinction c. Positive d.Punishment