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Posted: **Sun Jul 03, 2022 1:31 pm**

: 25 26 Social Media Is A Powerful Tool Explain How An Organisation Can Use It To Monitor And Manage Customer Service R 1 (29.75 KiB) Viewed 14 times

25. 26. Social media is a powerful tool. Explain how an organisation can use it to monitor and manage customer service relationships. Explain two further strategies that can be used to monitor, manage and introduce ways to improve customer service relationships.