Avaya Aura Experience Portal with POM Implementation Questions + Answers
Posted: Tue Apr 05, 2022 8:02 am
Question 1 ( Topic 1 )
The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
A. Avaya Aura Communication Manager
B. Avaya Aura Session Manager
C. Intelligent Customer Routing
D. Avaya Aura Experience Portal
Answer : A
Question 2 ( Topic 1 )
You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?
A. Check the Avaya Aura experience Portal (AAEP) System Monitor.
B. Check AAEP administration System Maintenance > Log Viewer
C. Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
D. Look at the Application Detail Report in the AAEP administration.
Answer : C
Question 3 ( Topic 1 )
What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
A. Restart the terracotta service.
B. Restart the ICR Core service.
C. Restart the httpd service.
D. Reboot the machine.
Answer : D
Question 4 ( Topic 1 )
Your client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
A. Restart the vpms service on the Experience Portal Manager (EPM).
B. Reconnect each Media Processing Platform (MPP) with the EPM.
C. Restart the MPP service from the EPM.
D. Restart the avpSNMPAgentSvc on the EPM.
E. Install a new license file on the EPM.
Answer : ABD
Question 5 ( Topic 1 )
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the
POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out -
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service |
192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
B. Logging to EPM using a user with an assigned role of "Web Services" and restart the Campaign
C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
Answer : C
Question 6 ( Topic 1 )
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing
Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. The AAEP WebLM license has expired; either it was a temporary license or the client"™s Enterprise WebLM server is down
B. One or more MPP system resources are overloaded
C. The specified VoIP gatekeeper or SIP gateway is incorrect
D. The Postgres service on the Experience Portal manager (EPM) is not running
Answer : AC
Question 7 ( Topic 1 )
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
A. Call completed
B. Call failed
C. Call completed in SSA
D. Call routed
E. Call transferred
Answer : CDE
Question 8 ( Topic 1 )
On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A. the IP of the POM server
B. an existing contact strategy
C. the Call Classification Analysis (CCA) timeout to be used
D. an existing contact attribute
E. sufficient voice ports and POM CCA licenses
Answer : BDE
Question 9 ( Topic 1 )
Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)
A. Apache/httpd logs
B. Tomcat logs
C. PostgreSQL logs
D. Process Logs
E. Transcriptions Logs
Answer : AC
Question 10 ( Topic 1 )
Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)
A. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
B. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
C. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
D. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E. Ensure that the Short Message Service (SMS) server is not down.
Answer : AB
Question 11 ( Topic 1 )
You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.
Which three choices will meet this requirement? (Choose three)
A. Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server
B. Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled
C. Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network
D. Disable the HTTPS protocol on your application servers and use HTTP only
E. Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server
Answer : ABE
Question 12 ( Topic 1 )
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A. the primary EPM server
B. an auxiliary EPM server
C. the remote application server
D. a Media Processing Platform (MPP) server
Answer : A
Question 13 ( Topic 1 )
Which statement about user permissions is true?
A. When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
B. When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.
C. When logged in as admin user, only global information can be seen and edited.
D. When logged in as org user, only the information for the organization to which we belong can be seen and edited.
Answer : D
Question 14 ( Topic 1 )
When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
A. The Tomcat Administration Screen
B. The AAEP Web administration POM menu
C. The graphical user interface (GUI)
D. The command line interface (CLI)
E. The Remote Desktop
Answer : CD
Question 15 ( Topic 1 )
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
A. Call Center
B. ICR Manager
C. ICR Monitor
D. Standard Report
Answer : D
Question 16 ( Topic 1 )
You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura
Experience Portal (AAEP) or if the license resides permanently on the AAEP.
How will you determine what mode of license is being used?
A. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
B. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
C. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is""1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
D. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is""1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
Answer : A
Question 17 ( Topic 1 )
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
A. Sybase 12.5 or higher
B. Oracle 0.0 or higher Id
C. Informix 9.21.UC4
D. MS SQL Server 2000
E. Postgres 8.2.3 or higher
Answer : BE
Question 18 ( Topic 1 )
A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)
A. ICRAdminUKI
B. VPRemoteLogWebService
C. ICRSipUserName
D. ICRSipTCPPort
E. VPProductID
Answer : BE
Question 19 ( Topic 1 )
Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)
A. the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
B. the content of the Avaya network log server.log/log
C. the Call Data Summary Report
D. the error logs in the speech recognition server
Answer : AD
Question 20 ( Topic 1 )
You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)
A. Application server
B. Primary Experience Portal Manager (EPM)
C. Auxiliary EPM
D. Media Processing Platform (MPP)
E. Telephony server
Answer : ABD
Question 21 ( Topic 1 )
The Avaya Aura experience Portal (AAI P) system consist of which two major subsystems? (Choose two)
A. Application Enablement Services (AES)
B. Media Processing Platform (MPP)
C. Private Brain Exchange (PBX) servers
D. Experience Portal Manager (EPM)
E. Avaya Media Servers (AMS)
Answer : BD
Question 22 ( Topic 1 )
In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0
32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
A. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
B. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
C. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
D. Upgrade the server to a minimum of 4 GB of RAM.
E. Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
Answer : BD
Question 23 ( Topic 1 )
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B. More than one Auxiliary EPM server can be added per AAEP 6.0 system.
C. Auxiliary I PM ran be installed on a single server AAEP system.
D. Auxiliary EPM can be Installed co-resident with MPP server.
Answer : B
Question 24 ( Topic 1 )
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
A. the ACR call Control application (CCA)
B. the ICR Pluggable Data Connector (PDC)
C. the ICR Core
D. the Self Service Application (SSA)
Answer : B
Question 25 ( Topic 1 )
When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)
A. Microsoft Windows
B. Linux
C. Oracle Solaris
D. Unix
E. IBM AIX
Answer : AB
The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
A. Avaya Aura Communication Manager
B. Avaya Aura Session Manager
C. Intelligent Customer Routing
D. Avaya Aura Experience Portal
Answer : A
Question 2 ( Topic 1 )
You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?
A. Check the Avaya Aura experience Portal (AAEP) System Monitor.
B. Check AAEP administration System Maintenance > Log Viewer
C. Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
D. Look at the Application Detail Report in the AAEP administration.
Answer : C
Question 3 ( Topic 1 )
What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
A. Restart the terracotta service.
B. Restart the ICR Core service.
C. Restart the httpd service.
D. Reboot the machine.
Answer : D
Question 4 ( Topic 1 )
Your client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
A. Restart the vpms service on the Experience Portal Manager (EPM).
B. Reconnect each Media Processing Platform (MPP) with the EPM.
C. Restart the MPP service from the EPM.
D. Restart the avpSNMPAgentSvc on the EPM.
E. Install a new license file on the EPM.
Answer : ABD
Question 5 ( Topic 1 )
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the
POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out -
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service |
192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
B. Logging to EPM using a user with an assigned role of "Web Services" and restart the Campaign
C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
Answer : C
Question 6 ( Topic 1 )
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing
Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. The AAEP WebLM license has expired; either it was a temporary license or the client"™s Enterprise WebLM server is down
B. One or more MPP system resources are overloaded
C. The specified VoIP gatekeeper or SIP gateway is incorrect
D. The Postgres service on the Experience Portal manager (EPM) is not running
Answer : AC
Question 7 ( Topic 1 )
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
A. Call completed
B. Call failed
C. Call completed in SSA
D. Call routed
E. Call transferred
Answer : CDE
Question 8 ( Topic 1 )
On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A. the IP of the POM server
B. an existing contact strategy
C. the Call Classification Analysis (CCA) timeout to be used
D. an existing contact attribute
E. sufficient voice ports and POM CCA licenses
Answer : BDE
Question 9 ( Topic 1 )
Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)
A. Apache/httpd logs
B. Tomcat logs
C. PostgreSQL logs
D. Process Logs
E. Transcriptions Logs
Answer : AC
Question 10 ( Topic 1 )
Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)
A. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
B. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
C. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
D. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E. Ensure that the Short Message Service (SMS) server is not down.
Answer : AB
Question 11 ( Topic 1 )
You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.
Which three choices will meet this requirement? (Choose three)
A. Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server
B. Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled
C. Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network
D. Disable the HTTPS protocol on your application servers and use HTTP only
E. Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server
Answer : ABE
Question 12 ( Topic 1 )
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A. the primary EPM server
B. an auxiliary EPM server
C. the remote application server
D. a Media Processing Platform (MPP) server
Answer : A
Question 13 ( Topic 1 )
Which statement about user permissions is true?
A. When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
B. When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.
C. When logged in as admin user, only global information can be seen and edited.
D. When logged in as org user, only the information for the organization to which we belong can be seen and edited.
Answer : D
Question 14 ( Topic 1 )
When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
A. The Tomcat Administration Screen
B. The AAEP Web administration POM menu
C. The graphical user interface (GUI)
D. The command line interface (CLI)
E. The Remote Desktop
Answer : CD
Question 15 ( Topic 1 )
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
A. Call Center
B. ICR Manager
C. ICR Monitor
D. Standard Report
Answer : D
Question 16 ( Topic 1 )
You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura
Experience Portal (AAEP) or if the license resides permanently on the AAEP.
How will you determine what mode of license is being used?
A. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
B. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
C. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is""1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
D. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is""1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
Answer : A
Question 17 ( Topic 1 )
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
A. Sybase 12.5 or higher
B. Oracle 0.0 or higher Id
C. Informix 9.21.UC4
D. MS SQL Server 2000
E. Postgres 8.2.3 or higher
Answer : BE
Question 18 ( Topic 1 )
A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)
A. ICRAdminUKI
B. VPRemoteLogWebService
C. ICRSipUserName
D. ICRSipTCPPort
E. VPProductID
Answer : BE
Question 19 ( Topic 1 )
Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)
A. the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
B. the content of the Avaya network log server.log/log
C. the Call Data Summary Report
D. the error logs in the speech recognition server
Answer : AD
Question 20 ( Topic 1 )
You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)
A. Application server
B. Primary Experience Portal Manager (EPM)
C. Auxiliary EPM
D. Media Processing Platform (MPP)
E. Telephony server
Answer : ABD
Question 21 ( Topic 1 )
The Avaya Aura experience Portal (AAI P) system consist of which two major subsystems? (Choose two)
A. Application Enablement Services (AES)
B. Media Processing Platform (MPP)
C. Private Brain Exchange (PBX) servers
D. Experience Portal Manager (EPM)
E. Avaya Media Servers (AMS)
Answer : BD
Question 22 ( Topic 1 )
In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0
32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
A. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
B. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
C. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
D. Upgrade the server to a minimum of 4 GB of RAM.
E. Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
Answer : BD
Question 23 ( Topic 1 )
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B. More than one Auxiliary EPM server can be added per AAEP 6.0 system.
C. Auxiliary I PM ran be installed on a single server AAEP system.
D. Auxiliary EPM can be Installed co-resident with MPP server.
Answer : B
Question 24 ( Topic 1 )
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
A. the ACR call Control application (CCA)
B. the ICR Pluggable Data Connector (PDC)
C. the ICR Core
D. the Self Service Application (SSA)
Answer : B
Question 25 ( Topic 1 )
When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)
A. Microsoft Windows
B. Linux
C. Oracle Solaris
D. Unix
E. IBM AIX
Answer : AB