Apple Service Fundamentals Questions + Answers
Posted: Sun Apr 03, 2022 4:43 pm
Question 1
The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:
A. plastic
B. acrylic
C. titanium
D. aluminum
Answer : D
Question 2
Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?
A. Power supply
B. Backplane board
C. Front panel board
D. Power supply cable
Answer : B
Question 3
You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Apple Downloads
B. Apple Support articles
C. Third-party search engines
D. Apple Support Communities
Answer : B
Question 4
If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?
A. Reinstall OS X
B. Reset the System Management Controller (SMC)
C. Reset NVRAM
D. Startup in Safe Mode
Answer : B
Question 5
Which of the following is a best practice when handling the embedded battery from
MacBook Air models'?
A. Use the battery cable or connector to lift the battery.
B. Hold the battery carefully by its edges only with two hands.
C. Grasp the middle of the battery cells when removing it from the computer.
D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape
Answer : A
Question 6
Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?
A. IPT
B. MRI
C. VST
D. EFI
Answer : D
Question 7
Which Mac mini listed below can use a USB 3devices at full speed?
A. Mac mini Server (Mid 2010)
B. Mac mini (Mid 2010)
C. Mac mini (Mid 2011)
D. Mac mini (Late 2012)
Answer : D
Question 8
You must know the AppleCare name of an Intel iMac before performing which of the following actions?
A. Starting upfrom OS X Recovery HD.
B. Running Mac Resource Inspector.
C. Replacing the logic board
D. Resetting the NVRAM.
Answer : C
Question 9
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?
A. You needto thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering withthe computer
C. Complete the set of three modification tests as specified in GSX prior to opening the computer
D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs
Answer : C
Question 10
Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?
A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.
B. Always wear an ESD wrist or heel strap when working on plugged in systems.
C. Be very careful handling the logic board or power supply while the computer is plugged in.
D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.
Answer : D
Question 11
You must know the AppleCare name of an Intel iMac before performing which of the following actions?
A. Starting up from OS X Recovery HD.
B. Running Mac Resource Inspector.
C. Replacing the logic board
D. Resetting the NVRAM.
Answer : C
Question 12
Which THREE of the following items are appropriate to use for ESD prevention?
A. Metal work surface
B. Power supply discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Wireless wrist strap
F. Static-shielding bags
Answer : C,D,F
Question 13
Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?
A. Apple Service Diagnostic (ASD)
B. Notebook Adapter Diagnostic (NAD)
C. MacResource Inspector (MRI)
D. Cooling System Diagnostic (CSD)
Answer : A
Question 14
When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?
A. Left speaker
B. Right speaker
C. Thermal rubber gasket
D. Both left and right speaker
Answer : C
Question 15
What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid
2012, have been triggered?
A. Red
B. Blue
C. White
D. Yellow
Answer : A
Question 16
Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?
A. Network Utility
B. Network Diagnostics
C. Wireless Diagnostics
D. Network Setup Assistant
Answer : C
Question 17
Before leaving your bench to take a logic board to a storage place, where should you place the logic board?
A. On top of an ESD shielding bag
B. Inside an ESD shielding bag
C. Inside a cardboard box
D. On a metal table
Answer : B
Explanation:
QUESTIONNO: 17 -
Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and
MacBook Air (13-inch, Mid 2013).
A. DDR3L -
B. LPDDR3 -
C. DDRPC3 -
D. PLDDR3 -
Answer: A -
Question 18
To power on the system, which of the following can be used on the MacBook Pro (Retina,
Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?
A. Two switches that can be flipped
B. Two ports that be activated
C. Two pads that can be shorted
D. Two buttons that can be pressed
Answer : D
Question 19
William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect
Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?
A. Are anyother computers able to connect to Ethernet at the office?
B. Have you installed all system software and firmware updates?
C. How did you damage your Ethernet cable at the office?
D. Did you change the default network settings?
Answer : B
Question 20
Which of the following could indicate accidental damage when inspecting the inside of a
Mac mini (Late 2012) before a repair?
A. Light dust in the fans
B. Third-party RAM installed
C. Lint gathered near the rear vents
D. Oxidation or discoloration of the logic board
Answer : D
Question 21
If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?
A. All third party equipment
B. Any third party applications
C. Any third party extensions
D. Any third party frameworks
Answer : A
Question 22
Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:
A. Increases processing power
B. Enhances graphics processing
C. Optimizes system cooling
D. Enables use of special memory modules
Answer : D
Question 23
Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?
A. Service wedge
B. LCD Mount
C. LCD Clamp
D. Service stand
Answer : A
Question 24
What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?
A. Install screws on logic board.
B. Immediately place logic board into ESD bag to protect ports.
C. Install port covers over the ports
D. Use Kapton tape cover the ports and the C-shapedEMI ground tabs
Answer : D
Question 25
How often should the ESD mat be cleaned?
A. Once a year
B. Once a week
C. Once amonth
D. Every few years
Answer : C
The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:
A. plastic
B. acrylic
C. titanium
D. aluminum
Answer : D
Question 2
Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?
A. Power supply
B. Backplane board
C. Front panel board
D. Power supply cable
Answer : B
Question 3
You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Apple Downloads
B. Apple Support articles
C. Third-party search engines
D. Apple Support Communities
Answer : B
Question 4
If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?
A. Reinstall OS X
B. Reset the System Management Controller (SMC)
C. Reset NVRAM
D. Startup in Safe Mode
Answer : B
Question 5
Which of the following is a best practice when handling the embedded battery from
MacBook Air models'?
A. Use the battery cable or connector to lift the battery.
B. Hold the battery carefully by its edges only with two hands.
C. Grasp the middle of the battery cells when removing it from the computer.
D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape
Answer : A
Question 6
Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?
A. IPT
B. MRI
C. VST
D. EFI
Answer : D
Question 7
Which Mac mini listed below can use a USB 3devices at full speed?
A. Mac mini Server (Mid 2010)
B. Mac mini (Mid 2010)
C. Mac mini (Mid 2011)
D. Mac mini (Late 2012)
Answer : D
Question 8
You must know the AppleCare name of an Intel iMac before performing which of the following actions?
A. Starting upfrom OS X Recovery HD.
B. Running Mac Resource Inspector.
C. Replacing the logic board
D. Resetting the NVRAM.
Answer : C
Question 9
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?
A. You needto thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering withthe computer
C. Complete the set of three modification tests as specified in GSX prior to opening the computer
D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs
Answer : C
Question 10
Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?
A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.
B. Always wear an ESD wrist or heel strap when working on plugged in systems.
C. Be very careful handling the logic board or power supply while the computer is plugged in.
D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.
Answer : D
Question 11
You must know the AppleCare name of an Intel iMac before performing which of the following actions?
A. Starting up from OS X Recovery HD.
B. Running Mac Resource Inspector.
C. Replacing the logic board
D. Resetting the NVRAM.
Answer : C
Question 12
Which THREE of the following items are appropriate to use for ESD prevention?
A. Metal work surface
B. Power supply discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Wireless wrist strap
F. Static-shielding bags
Answer : C,D,F
Question 13
Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?
A. Apple Service Diagnostic (ASD)
B. Notebook Adapter Diagnostic (NAD)
C. MacResource Inspector (MRI)
D. Cooling System Diagnostic (CSD)
Answer : A
Question 14
When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?
A. Left speaker
B. Right speaker
C. Thermal rubber gasket
D. Both left and right speaker
Answer : C
Question 15
What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid
2012, have been triggered?
A. Red
B. Blue
C. White
D. Yellow
Answer : A
Question 16
Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?
A. Network Utility
B. Network Diagnostics
C. Wireless Diagnostics
D. Network Setup Assistant
Answer : C
Question 17
Before leaving your bench to take a logic board to a storage place, where should you place the logic board?
A. On top of an ESD shielding bag
B. Inside an ESD shielding bag
C. Inside a cardboard box
D. On a metal table
Answer : B
Explanation:
QUESTIONNO: 17 -
Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and
MacBook Air (13-inch, Mid 2013).
A. DDR3L -
B. LPDDR3 -
C. DDRPC3 -
D. PLDDR3 -
Answer: A -
Question 18
To power on the system, which of the following can be used on the MacBook Pro (Retina,
Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?
A. Two switches that can be flipped
B. Two ports that be activated
C. Two pads that can be shorted
D. Two buttons that can be pressed
Answer : D
Question 19
William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect
Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?
A. Are anyother computers able to connect to Ethernet at the office?
B. Have you installed all system software and firmware updates?
C. How did you damage your Ethernet cable at the office?
D. Did you change the default network settings?
Answer : B
Question 20
Which of the following could indicate accidental damage when inspecting the inside of a
Mac mini (Late 2012) before a repair?
A. Light dust in the fans
B. Third-party RAM installed
C. Lint gathered near the rear vents
D. Oxidation or discoloration of the logic board
Answer : D
Question 21
If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?
A. All third party equipment
B. Any third party applications
C. Any third party extensions
D. Any third party frameworks
Answer : A
Question 22
Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:
A. Increases processing power
B. Enhances graphics processing
C. Optimizes system cooling
D. Enables use of special memory modules
Answer : D
Question 23
Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?
A. Service wedge
B. LCD Mount
C. LCD Clamp
D. Service stand
Answer : A
Question 24
What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?
A. Install screws on logic board.
B. Immediately place logic board into ESD bag to protect ports.
C. Install port covers over the ports
D. Use Kapton tape cover the ports and the C-shapedEMI ground tabs
Answer : D
Question 25
How often should the ESD mat be cleaned?
A. Once a year
B. Once a week
C. Once amonth
D. Every few years
Answer : C