SECTION A Read the extract below and answer ALL the following questions: The benefits of diversity in the workplace Dive
Posted: Fri Jul 01, 2022 9:10 am
SECTION A
Read the extract below and answer ALL the followingquestions:
The benefits of diversity in the workplace Diversity in theworkplace means that a company has employees that vary by manydifferent characteristics. Most often when people refer toworkplace diversity, they’re referring to a workplace that’sbalanced by race and gender. But diversity in the workplace canexist across many different variables, including age, religion,cultural background, and language, physical. A truly diverseworkplace features a distribution of people that reflects greatersociety. This indicates that the company doesn’t present anybarriers to entry for individuals of any particular background. Forexample, a diverse company should have a relatively equal genderbalance at both the staff and leadership level. Any worthwhiledefinition of workplace diversity also includes the notion ofinclusion. Whereas diversity is more of an objective measure of howdifferent employees are from one another, inclusion is aboutwhether employees truly feel like they are accepted, their voicesmatter, and that they belong. So it’s not enough just to bediverse. A company must also be inclusive. What makes diversity andinclusion so important? Many companies recognise the value ofdiversity in the workplace. There are eleven compelling reasonsthat explain why companies are making workplace diversity apriority. Diverse organisations are more innovative and creative -Workplace diversity sparks innovation and creativity. Diverseorganisations solve problems faster - Because diverse companies aremore innovative and creative, they also solve problems faster.Diverse organisations make better decisions and are more adaptable- Not only do diverse teams make decisions quicker, they also makebetter decisions. Diverse teams are more productive and performbetter - While working within a homogeneous team of similar peoplemay seem easier on the surface, there’s a wealth of research thatshows that diverse teams are actually more productive. Diversecompanies are seen as better employers - Working at an inclusiveorganisation is a growing priority for job seekers. Diversecompanies have higher employee engagement - Employee engagement isa major goal of most HR teams. Diverse workforces see reducedturnover - It’s simple: diversity and inclusion lead to engagement,and engaged employees stay longer. Diverse companies can betterserve their diverse customer base - A team with a variety ofbackgrounds is more likely to understand or uncover the challengesthat their diverse customers may have. Diverse companies havebetter reputations - Companies that make diversity and inclusion aspart of their mission are seen as desirable, socially responsibleorganisations— leading to a better reputation with customers andinvestors. Diverse workforces and leadership teams earn more profit- All of the above factors lead to more profitable businesses.Diverse companies make the world a better place - Simply put,fostering a culture of diversity and inclusion sets an example forthe world to follow. It’s not just good for business; it’s theright thing to do. Having a truly inclusive workplace is notpossible unless a diversity and inclusion program is implementedwith buy-in from top-to-bottom in the organisation. Some quick tipson how to do this is to create inclusive company policies,celebrate individual differences, proactively hire for diversity,audit job posts for inclusive language and finally, hireobjectively without bias.
QUESTION 4 (25 Marks)
Diversity is integral to Total Quality Management (TQM) as it isprovides for a range of views which are important for effectiveteamwork and continuous improvement. As the general manager ofAzania Business College (a private education institution with adiverse workforce and students), discuss practices that you willrecommend for your organisation to undertake, in order to ensurethat the TQM principles of customer focus, continuous improvementand team work are met.
Read the extract below and answer ALL the followingquestions:
The benefits of diversity in the workplace Diversity in theworkplace means that a company has employees that vary by manydifferent characteristics. Most often when people refer toworkplace diversity, they’re referring to a workplace that’sbalanced by race and gender. But diversity in the workplace canexist across many different variables, including age, religion,cultural background, and language, physical. A truly diverseworkplace features a distribution of people that reflects greatersociety. This indicates that the company doesn’t present anybarriers to entry for individuals of any particular background. Forexample, a diverse company should have a relatively equal genderbalance at both the staff and leadership level. Any worthwhiledefinition of workplace diversity also includes the notion ofinclusion. Whereas diversity is more of an objective measure of howdifferent employees are from one another, inclusion is aboutwhether employees truly feel like they are accepted, their voicesmatter, and that they belong. So it’s not enough just to bediverse. A company must also be inclusive. What makes diversity andinclusion so important? Many companies recognise the value ofdiversity in the workplace. There are eleven compelling reasonsthat explain why companies are making workplace diversity apriority. Diverse organisations are more innovative and creative -Workplace diversity sparks innovation and creativity. Diverseorganisations solve problems faster - Because diverse companies aremore innovative and creative, they also solve problems faster.Diverse organisations make better decisions and are more adaptable- Not only do diverse teams make decisions quicker, they also makebetter decisions. Diverse teams are more productive and performbetter - While working within a homogeneous team of similar peoplemay seem easier on the surface, there’s a wealth of research thatshows that diverse teams are actually more productive. Diversecompanies are seen as better employers - Working at an inclusiveorganisation is a growing priority for job seekers. Diversecompanies have higher employee engagement - Employee engagement isa major goal of most HR teams. Diverse workforces see reducedturnover - It’s simple: diversity and inclusion lead to engagement,and engaged employees stay longer. Diverse companies can betterserve their diverse customer base - A team with a variety ofbackgrounds is more likely to understand or uncover the challengesthat their diverse customers may have. Diverse companies havebetter reputations - Companies that make diversity and inclusion aspart of their mission are seen as desirable, socially responsibleorganisations— leading to a better reputation with customers andinvestors. Diverse workforces and leadership teams earn more profit- All of the above factors lead to more profitable businesses.Diverse companies make the world a better place - Simply put,fostering a culture of diversity and inclusion sets an example forthe world to follow. It’s not just good for business; it’s theright thing to do. Having a truly inclusive workplace is notpossible unless a diversity and inclusion program is implementedwith buy-in from top-to-bottom in the organisation. Some quick tipson how to do this is to create inclusive company policies,celebrate individual differences, proactively hire for diversity,audit job posts for inclusive language and finally, hireobjectively without bias.
QUESTION 4 (25 Marks)
Diversity is integral to Total Quality Management (TQM) as it isprovides for a range of views which are important for effectiveteamwork and continuous improvement. As the general manager ofAzania Business College (a private education institution with adiverse workforce and students), discuss practices that you willrecommend for your organisation to undertake, in order to ensurethat the TQM principles of customer focus, continuous improvementand team work are met.