Create a workplace benefits and policies system (from page 140 of the posted article) for call center employees working at a technology help desk. This call center environment includes high turnover and absenteeism and low employee engagement. The call center includes 12 workers that are all under the age of 40 and all are married with children.
140 Journal of Sociology & Social Welfare
descriptive statistics of all the variables (data not shown), and regression analyses (Tables 1 & 2). Table 1. Unstandardized Coefficients from the Regression using Work-family Spillover as Dependent Variables and Workplace Benefits and Policies as Independent Variables (N = 1064)Workplace Benefits and Policies Model Std. ErrorWorkplace Benefits Availability of personal health insurance through job (yes) 0.58 0.59 Pension plan with guaranteed benefit and no self contribution (yes) -0.21 0.21 Employer contributes to variable (401K etc.) retirement plan (yes) -0.23 0.24 Receive paid vacation days (yes) 0.53 0.47 Receive paid holidays (yes) -0.59 0.44 Allowed paid time off for personal illness (yes) 0.10 0.27 Employer offers training opportunities (yes) 0.03 0.28 Employer pays for job-related education/training (yes) -0.72** 0.31 Employer offers wellness program (yes) 0.28 0.23Flexible Time Benefits Can choose own starting/quitting time (yes) 0.15 0.22 Could arrange full-time/part-time in current position is want (yes) -0.82**** 0.23 Could arrange work part year (yes) -0.18 0.30 Allowed to work a compressed work week some of the time (yes) 0.53** 0.22Workplace Culture Difficulty taking time during work day for personal/family matter 0.96**** 0.11 Less likely to advance if use flex options 0.78**** 0.10Care-giving Employer offers service to find child care (yes) 0.23 (0.35) Employer offers service to find elder care (yes) -0.30 (0.29) Employer operates/sponsors child care center on/near site (yes) 0.33 (0.38) Employer provides direct financial assistance for child care (yes) -0.06 (0.34) Employer offers pre-tax account for child/dependent care (yes) 0.08 (0.23)Constant 5.63**** (0.80)F 12.81****R2 0.20Adjusted R2 0.18Note: ****p < .001, ***p < .01, **p < .05, *p < .10
Create a workplace benefits and policies system (from page 140 of the posted article) for call center employees working
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