Please answer the following question. Image and reputation attributes are more tangible factors that attract a customer.

[answerhappygod]

Please answer the following question.
Image and reputation attributes are more tangible factors thatattract a customer. True/False.
Measures need to be utilized in ____________. (Select the MOSTappropriate answer)
Examples of intangible things are ___________________.
Measures of key process can be found in two categories, process,and results". True/False.
Intangible costs are costs that are not easily quantified.True/False.
KPOV is an acronym for "Key Process Operations Variables"True/False
According to the author "Metrics or Measures are indicators ofperformance" True/false
What does Deming mean when he said: “Figures are only useful ifwe know how to use them; they are no use on their own"
Passenger airline companies typically measure quality in termsof on-time departures, on-time arrivals, and the ticketing process.What should be measured in the ticketing process?