Answer Happy

Class Activity 10: Bad News Letter Your firm sells and repairs cameras and electronic equipment. One of your out-of town customers sent to you for repair a Graphlix camera, model 619, bearing the serial number 71961. She claims the camera is defective and asks for free repairs, because she purchased it only six months ago on a one-year guarantee. Examination shows that the camera is not defective, but it has been dropped and badly misused. These repairs are needed: replace broken lens, $48; repair range finder, $9.50; repair and re-adjust electronic eye, $9. These repairs will put the camera in first class shape; the original cost of the camera was $285. Write to the customer, Ms. Jean A. Norton, 4220 Brooklyn Avenue, Camden, NJ 08166-3200, letting her know why and what she will have to pay for these repairs. You are the customer service manager. You guarantee accompanying all cameras states they are guaranteed for service and materials under normal operating (use) conditions, but not when immersed in water, dropped, or given other usual 'shock treatment'. Make action easy for Ms. Norton.