Answer Happy

Carefully read the following: It is six months later, and a customer survey has been completed by sending out a one-off survey to 300 customers by email. 49 customers responded to the survey and the findings are as follows: Overall satisfaction with Ozhouse Clean services 26 totally satisfied, 18 somewhat satisfied, 4 dissatisfied and 1 totally dissatisfied Industry benchmarks show that the average number of customers who indicate that they are totally satisfied is 42%. Ease of doing business with Ozhouse Clean 20 totally satisfied, 19 somewhat satisfied, 8 dissatisfied and 2 totally dissatisfied Industry benchmarks show that the average number of customers who indicate that they are totally satisfied with ease of business is 472. Customers who said they would use Ozhouse Clean Services again are: 42 totally satisfied, 6 somewhat satisfied, 1 dissatisfied and o totally dissatisfied Industry benchmarks show that the average number of customers who indicate that would use services again is 72%. Customers who said they would recommend Ozhouse Clean to others 38 totally satisfied, 8 somewhat satisfied, 3 dissatisfied and o totally dissatisfied Industry benchmarks show that the average number of customers who indicate that they would recommend the company to others is 63t. Other comments made in response to question inviting customer suggestions: BSBOPS505 Assessment 2 v1.0 Page 5 of 7