18. 19. 20. 21. Outline four key ways of providing excellent customer service. Explain why an unhappy customer is not go
Posted: Fri Jul 01, 2022 8:54 am
18. 19. 20. 21. Outline four key ways of providing excellent customer service. Explain why an unhappy customer is not good for business. Explain the importance of understanding customer behaviour and two techniques that can be used to analyse customer behaviour. Explain three research methods that a business could use to find out about customer needs..