Answer Happy

CHECKLIST: 1. IS THE LIST OF CONTEXT, RISKS, INTERESTED PARTIES AND THEIR REQUIREMENTS PREPARED BY CUSTOMER SERVICES MANAGERS? 2. HAS THE SAME BEEN REVIEWED AND APPROVED BY MANAGING DIRECTOR? 3. ARE THE SAME A PART OF STRATEGIC PLANNING MANUAL PREPARED BY CUSTOMER SERVICES MANAGERS AND HAS THE SAME BEEN APPROVE BY MANAGING DIRECTOR? 4. IS THE MANUAL IMPLEMENTED BY ALL LINE MANAGERS? 5. IS A QUARTERLY MANAGEMNET REVIEW MEETING CONDUCTED TO REVIEW ALL THE ABOVE?

Day 3 CA Exercise No. 6a (10 marks). With reference to the "Role Play" audit that you are to undertake in the case study company. you have already produced check lists containing closed ended questions in order to verify that the organization is meeting the ISO 9001 requirements of Clause 4.1, 4.2 & 6.1 in relation to Strategic Planning and Clause 8.4 in relation to Outsourced process of 'home delivery service' Your team leader also requires you to assess the organization's approach in : (1) implementing process based quality management system', and (2) evaluating performance & effectiveness to meet customer requirements & enhance customer satisfaction, in relation to the 'Home Delivery Service Process'. a) Produce a Check List containing closed ended questions, for the ISO 9001 requirement 4.4.1 (Quality management system & its processes) to respond to team leader's query (1) as above. (5 marks)