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Quality management is becoming increasingly important to the leadership and management of organisations. The 8 managemen
Posted: Fri Jul 01, 2022 7:23 am
by answerhappygod
- Quality Management Is Becoming Increasingly Important To The Leadership And Management Of Organisations The 8 Managemen 1 (52.75 KiB) Viewed 28 times
Quality management is becoming increasingly important to the leadership and management of organisations. The 8 management principles that underpin quality management systems are aimed at continually improving performance long term by focussing on customers while addressing the needs of other stakeholders. (a) Critically analyse how an organisation, in either the manufacturing or service sector, could monitor and measure customer satisfaction. (10 Marks) [C01, PO1, C4] (b) Describe a method that you would use to assess suppliers of goods and/or services that would meet the requirements of ISO 9001. (10 Marks) [C01, PO1, C4]