Answer Happy

QUESTION 3 [20 MARKS] a) Jones manufactures and sales computer disk drives. Their quality costs for the previous year are reported by the controller as in Table 2. Table 2 Type of cost Supplier assessment Quality planning Measuring and testing equipment Material re-inspection RM('000) 10 5 60 15 120 80 20 17 84 2 Product rejected and returned Rework Laboratory testing Down grading Warranty claims Failure analysis i) Classify the quality cost in Table 2 into four categories of quality cost. (7 Marks) [CO1, PO1, C4] ii) Based on answer (a), explain to the company on which problem(s) will need immediate action to be taken. (3 Marks) [CO1, PO1, C4]