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Citigroup
case Study
Citi's mission is to
serve as a trusted partner to our clients by responsibly providing
financial services that enable growth and economic progress. All of
our decisions must create the best outcome for our clients.
Consistent with Citi’s values, we work to establish supplier
relationships that contribute to shareholder value and are the best
for our clients. We set high standards for accountability,
operational control, innovation, and performance at Citi and we
expect the same from our suppliers. Through the use of self-
service tools and advanced technology, Citi’s Resource Management
Organization strives to deliver an end-to-end digital solution for
Citi and our suppliers.
Regulatory Compliance and
Policies
Suppliers must adhere
to all applicable laws and conduct their operations in accordance
with Citi Policies outlined for suppliers. Suppliers must have
policies and procedures designed to ensure compliance with all of
the obligations identified below, including but not limited to
appropriate non-discrimination and non-retaliation policies.
Suppliers must also make reasonable efforts to monitor and ensure
their supply chain is compliant with Citi’s requirements. Citigroup
Inc. (Citi) is a federal government contractor. Citi’s policy is to
provide equal opportunity to applicants and employees. Citi takes
affirmative action with respect to women, minorities, protected
veterans, and individuals with disabilities. As applicable, Citi
requests appropriate action on your part to support these
principles.
Citi’s Resource
Management Organization operates through an end-to-end supplier
lifecycle model. Prior to establishing a relationship, Citi will
work with the supplier to address applicable pre-contract due
diligence and conduct applicable control assessments, as well as
information requirements. To become and remain a Citi supplier, all
suppliers must adhere to Citi’s Third-Party Management Policy and
Standards as referenced in Citi’s Code of Conduct and follow these
throughout all phases of the third- party management cycle. Citi
selects suppliers based on price, quality, availability, terms, and
service.
An executed contract
or an official Citi Purchase Order (PO) is required prior to order
fulfillment. When a supplier receives a contract or a purchase
order from Citi, it carries the obligation to supply the ordered
goods or services at the agreed-upon price and terms. Over the life
of a supplier relationship, Citi conducts ongoing monitoring
activities. Ongoing monitoring is essential to manage the supplier
relationship and any associated risks. Additional information from
suppliers may be required as part of our ongoing monitoring
efforts. It is critical that the supplier is responsive to all Citi
requests to avoid delays or avoid cancellation of the engagement
with Citi.
Citi I-Supplier
Portal
Current Citi suppliers
can access and enable supplier self-service capabilities and real-
time interaction and collaboration through the Citi I-Supplier
Portal. To take advantage of the benefits, suppliers are required
to complete the registration process. Visibility to issued purchase
orders, invoices, and payment statuses Shorter end-to-end
processing cycle time ability to perform real-time updates to
contact information, tax, and banking information through
self-service Citi is in the process of completing this
implementation, so availability of the Citi I-Supplier Portal may
be limited in certain countries at this time. Visit the I-Supplier
overview site to learn more about the portal, download the
onboarding package, and view training materials.