Sam Gagnon was new in his role as a regional manager in the jewelry industry. He wanted to learn as much as he could and
Posted: Wed Mar 09, 2022 9:05 am
Sam Gagnon was new in his role as a regional manager in the
jewelry industry. He wanted to learn as much as he could and was
particularly interested in hearing about customer challenges in
Alberta, the district assigned to him by head office. At a recent
conference in Athabasca, he attended a panel discussion in which
customers expressed their concerns about the integrity of some
sales representatives and the claims they sometimes made. Gagnon
was concerned about the legal implications of false or misleading
representations. He was also well aware of the ease with which
customers could accomplish their purchases via online platforms,
meaning the bricks-and-mortar retail experience needed to be
flawless. He left the conference thinking about how best to convey
this information to his staff.
What are two or three points Gagnon might make in discussing the
notion of consumer protection with his staff?
jewelry industry. He wanted to learn as much as he could and was
particularly interested in hearing about customer challenges in
Alberta, the district assigned to him by head office. At a recent
conference in Athabasca, he attended a panel discussion in which
customers expressed their concerns about the integrity of some
sales representatives and the claims they sometimes made. Gagnon
was concerned about the legal implications of false or misleading
representations. He was also well aware of the ease with which
customers could accomplish their purchases via online platforms,
meaning the bricks-and-mortar retail experience needed to be
flawless. He left the conference thinking about how best to convey
this information to his staff.
What are two or three points Gagnon might make in discussing the
notion of consumer protection with his staff?