Certification of Competency in Business Analysis CCBA Questions + Answers Part 4
Posted: Thu Mar 03, 2022 7:40 am
QUESTION 138
You are the business analyst for your organization and you are working with Bill on creating a model. Bill is a little confused about all the different things a model can do for the stakeholders. You explain to Bill that a model can do all of the following except for which one?
A. Define the risk and reward for the requirements B. Categorize and create hierarchies of items
C. Define boundaries for business domains
D. Show business logic
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
Models do not address risk and reward for requirements. The risk identification and analysis process is responsible for identifying the risk to reward ration. Answer: C is incorrect. Models do define boundaries for business domains and they can define the components within each boundary.
Answer: B is incorrect. Models do categorize requirements and they can create hierarchies of items within the categorization.
Answer: D is incorrect. Requirements can show business logic and link the requirements to goals, strategies, or the business value of the requirements.
QUESTION 139
A business analyst must consider the business value a solution brings in relation to the cost of implementing the desired solution. Suppliers will often be limited in the amount of requirements they can implement based on the allocated resources. If there are not enough resources to implement all of the solutions, what can the business analyst create to justify the additional funds for the implementation?
A. Business case B. Cost analysis
C. Risk assessment with positive risk analysis D. Benefits-cost ratio
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
A business case is what the business analyst can create to justify the additional expense for the resources in order to gain more business value in the delivery. For example, adding more labor may generate costs, but the delivery may happen faster.
Answer: D is incorrect. Benefits-cost ratio may be part of the business case, but as a standalone factor, this isn't correct.
Answer: B is incorrect. Cost analysis will be part of the business case, but not on its own.
Answer: C is incorrect. Risk assessment with positive risk analysis isn't applicable to this scenario.
QUESTION 140
Wanda is the business analyst for her organization and she is currently working on the specify and model requirements process. One of the elements of this process is the documentation of the textual requirements. Wanda must describe the capabilities of the solution, any conditions that must exist for the requirements to operate, and what third component of the textual requirement?
A. Any constraints that may prevent the solution from fulfilling the requirement B. Describe a situation or problem
C. Write in the active voice
D. Express only one requirement at a time
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
The third component of the textual requirements is that Wanda must also identify any constraints that will prevent the solution from fulfilling the requirement. Answer: D is incorrect. To express only one requirements at a time is a guideline for the process, but not a component of the process.
Answer: B is incorrect. To describe a situation or problem is a guideline for the modeling formats.
Answer: C is incorrect. Writing in the active voice is good guideline for the textual requirements, but it is not part of the text requirements.
QUESTION 141
As a candidate for CCBA, you should be able to recognize the activities associated with each knowledge area. Which of the following are business analysis planning and monitoring activities? Each correct answer represents a complete solution.
A. Job shadowing
B. Planning how requirements will be approached, traced, and prioritized C. Identifying stakeholders
D. Defining and determining business analysis processes
Correct Answer: BCD Section: (none) Explanation
Explanation/Reference:
Explanation:
The most common business analysis planning and monitoring activities are. identifying stakeholders, defining roles and responsibilities of stakeholders in the business analysis effort, developing estimates for business analysis tasks, planning how the business analyst will communicate with stakeholders, planning how requirements will be approached, traced, and prioritized, determining the deliverables that the business analyst will produce, defining and determining business analysis processes, and determining the metrics that will be used for monitoring business analysis work.
Answer: A is incorrect. Job shadowing is an elicitation process that is a part of job observation. In this process, the observer is required to keep an eye on those workers whose work routine is down and who are unable to explain their work. The observer has to understand their work process for better assessment of the modifications of the work required. The following are the approaches for this technique:
Passive/Invisible. In this approach, the observer does not ask questions from the user about his work while the user is working.
Active/Visible. In this approach, the observer does ask questions from the user about his work even when the user is working.
QUESTION 142
All of the following statements are true regarding a brainstorming session during requirements elicitation except for which one?
A. All ideas should be visibly recorded.
B. The number of ideas should not be limited.
C. The ideas should be generated with a cost or time estimate.
D. All ideas should be shared without any discussion, criticism, or evaluation.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
During a brainstorming session, there is not a time or cost estimate consideration; the participants should generate as many ideas as possible. Answer: A is incorrect. This is a true statement; all ideas should be visibly recorded.
Answer: D is incorrect. This is a true statement; all ideas should be shared without any discussion, criticism, or evaluation.
Answer: B is incorrect. This is a true statement; the number of ideas should not be limited.
QUESTION 143
High quality requirements have certain characteristics which distinguish them from low-quality requirements. Which characteristic of requirements demands that all requirements in a set or model support its overall purpose and scope?
A. Complete B. Cohesive C. Correct
D. Consistent
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
The cohesive attribute demands that all requirements in a set or model support its overall purpose and scope.
Answer: D is incorrect. Consistent requirements ensure that individual requirements do not contradict each other or describe the same requirement using different wording.
Answer: A is incorrect. The entire set of requirements should represent all relevant requirements.
Answer: C is incorrect. Correct requirements acknowledge that defects in requirements will lead to defects in the resulting solution.
QUESTION 144
Which stakeholder in the solution assessment task will provide information on technical constraints that could limit the solutions that may be implemented?
A. Project manager
B. Suppliers
C. Sponsor
D. Operational support
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Operational support can provide information on technical constraints that may limit the solutions that can be implemented.
Answer: B is incorrect. Suppliers provide information on the functionality associated with a particular solution option.
Answer: C is incorrect. The sponsor approves the expenditure of resources to purchase or develop a solution and approve the final recommendation. Answer: A is incorrect. The project manager plans and manages the selection process of the solution.
QUESTION 145
You are the business analyst for your organization and you're creating a data flow diagram to show how information is input, processed, stored, and output from a system. Which element of a data flow diagram represents a process that transforms data by combining it with other data?
A. Data flow
B. External entities C. Data process D. Concatenation
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
The data process describes the transformation of data in some way, either combining the data, reordering the data, converting the data, filtering the data, or other such activities.
Answer: B is incorrect. An external entity is a source or destination of data. It is represented as a labeled rectangle.
Answer: A is incorrect. Data flow identifies where data is being moved between a data process and an external entity, a data store or another data process. Answer: D is incorrect. Concatenation isn't a valid component of a data flow diagram so this choice is not valid.
QUESTION 146
Which one of the following is not a general technique that a business analyst may use in the requirements verification task?
A. Structured walkthrough
B. Acceptance and evaluation criteria definition C. Cost-benefits analysis
D. Problem tracking
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Cost-benefits analysis is not a valid technique that a business analyst may use in the requirements verification task. The three techniques for requirements verification are acceptance and evaluation criteria definition, problem tracking, and structured walkthrough.
Answer: B is incorrect. Acceptance and evaluation criteria definition is a valid technique for requirements verification.
Answer: D is incorrect. Problem tracking is a valid technique for requirements verification.
Answer: A is incorrect. Structured walkthrough is a valid technique for requirements verification.
QUESTION 147
All of the following are inputs to the task assess organizational readiness except for which one?
A. Enterprise architecture B. Solution Scope
C. Stakeholder concern D. Risk register
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Risk register is a central repository of identified risks and their effect on the solution. It's primarily used in project management, not in the business analysis tasks. The correct four inputs are enterprise architecture, designed solution, solution scope, and stakeholder concern.
Answer: A is incorrect. Enterprise architecture is a valid input to the task assess organizational readiness.
Answer: B is incorrect. Solution Scope is a valid input to the task assess organizational readiness.
Answer: C is incorrect. Stakeholder concern is a valid input to the task assess organizational readiness.
QUESTION 148
The process of defining the business need uses one output. What is it?
A. Feasibility study B. Solution scope C. Business need D. Capability gaps
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
The output of defining the business need is simply the business need.
Answer: B is incorrect. The solution scope is not an output of the business need. Answer: D is incorrect. The capability gaps assessment actually uses the business need. Answer: A is incorrect. The feasibility study is not an output of the business need.
QUESTION 149
You are the business analyst for an organization and you're managing your stakeholders through the requirements validation activities. Your stakeholders are categorized by executives, functional managers, directors, end users, and customers. Which of these stakeholders are involved in the requirements validation activities?
A. All of the stakeholders B. Functional management C. Executives
D. Customers
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
All of the stakeholders should be involved in the validation activities.
Answer: D is incorrect. All of the stakeholders should be involved in the validation activities, not just the customers.
Answer: C is incorrect. All of the stakeholders should be involved in the validation activities, not just the executives.
Answer: B is incorrect. All of the stakeholders should be involved in the validation activities, not just functional management.
QUESTION 150
Bonny is the business analyst for her organization and she's making a determination from which vendor the solution should be purchased. She has identified several categories to measure each vendor's overall performance and solution. cost, schedule, experience, certification, references, and years in business. For each category, she has identified scores the vendor may earn; for example, cost is worth 25 points, schedule is worth up to 20 points, and years in business is worth up to ten points. The vendor who gets the most points in the assessment will win the contract. What is Bonny using in this scenario?
A. Scoring model
B. Vendor profile assessment scale C. Weighted scoring model
D. Screening system
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
This is an example of a weighted scoring model; as some categories are more valued than others, they carry more weight in the decision. Answer: D is incorrect. A screening system is a method to "screen out" a vendor from selection.
Answer: A is incorrect. A scoring model is almost correct, but this usually has a uniform score for each category, rather than weighted values for each category. Answer: B is incorrect. This isn't a valid term for this question, so this choice is not correct.
QUESTION 151
Complete this statement. Policies and rules serve as boundaries and _____________ the organization and the operation of the organization.
A. Influence B. Constraint C. Direct
D. Lead
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
Policies and rules serve as boundaries and constraint the organization and the operation of the organization. They provide a framework for the organization's employees to operate within.
Answer: A is incorrect. Influence is not the best choice for this question.
Answer: C is incorrect. Direct is not the best choice for this question. Leaders direct, align, and motivate people, not rules.
Answer: D is incorrect. Leadership is provided by people, not policies and business rules.
QUESTION 152
Which of the following documents graphically depicts the project team members and displays their interrelationship for a specific project?
A. Project team directory
B. Project organization chart C. Project scope statement D. Project charter
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
Project organization chart is a document that graphically portrays the team members of the project and their interrelationships for a specific project. An organization chart is a diagram that shows the hierarchical structure of an organization. Usually a chart starts with a higher or superior level and branches downward to subordinate levels.
Answer: D is incorrect. The project charter is the document that formally authorizes a project. The project charter provides the project manager with the authority to apply organizational resources to project activities.
Answer: A is incorrect. It is a documented list of project team members, their project roles, and communication information.
Answer: C is incorrect. Project scope statement is the narrative description of the project scope. It includes major deliverables, project assumptions, project constraints, and a description of work. It helps developing a common understanding of project scope among the stakeholders. It is a documented description of the project to answer questions such as What is being produced? How is it being produced? What is included? etc.
QUESTION 153
A business analyst is meeting with the customer of the project. The customer tells the business analyst that she can only allow the budget of $575,000 for the project. This budget is best described as what type of constraint?
A. Technical constraint B. Verified constraint C. Financial constraint D. Business constraint
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
A business constraint describes the limitations on the available solution - including financial, schedule, and resource limitations.
Answer: C is incorrect. Financial constraint is not a category of business analysis constraints and assumptions.
Answer: A is incorrect. A technical constraint describes an architectural decision that may affect the allowed solution, such as development language, hardware, or software.
Answer: B is incorrect. There's not a category of constraints called a verified constraint.
QUESTION 154
You are the business analyst for your organization and you're working with Adam on business analysis processes. Adam allows the business analysis activities and resources to exist in support of the organization. Of the following, what type of business analysis stakeholder is Adam?
A. Project manager
B. Domain subject matter expert C. Sponsor
D. Regulator
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Adam is the sponsor. The sponsor allows the business analysis activities and resources to exist in support of the organization.
Answer: B is incorrect. The domain subject matter expert is a person who is steeped in knowledge regarding the project's purpose. Answer: A is incorrect. The project manager must ensure that the business analysis approach is compatible with other project activities. Answer: D is incorrect. The regulator approves any tailoring to the business analysis processes or activities.
QUESTION 155
Mark is the business analyst for his organization. He is working with the solution development team and he believes that the team does not want to implement a certain portion of the requirements. The team is expressing the difficulty of the requirements and how it will be extremely challenging to complete. When Mark asks about a similar project that the team completed, they insist that this is a different type of requirements though Mark believes that it is not. What is the solution development team appearing to do to the requirements?
A. Get the requirements removed from the project scope.
B. Change the prioritization of the requirements based on overstated complexity of the project work. C. Change the prioritization of the requirements based on the past project.
D. Have the business analyst report the difficulty of the project work to the project customer.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
In this instance it appears that the solution development team is attempting to change the prioritization of the requirements to their benefit by overestimating the complexity of the project work.
QUESTION 156
Which of the following defines all of the required work to satisfy the requirements of the project?
A. Project scope
B. Requirements envisioning C. Requirements foundation D. Product scope
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
The project scope defines all of the required work to satisfy the requirements of the project.
Answer: D is incorrect. The product scope defines all of the features and functions of the thing, solution, or service the project or organization will create. Answer: B is incorrect. The initial high-level listing of requirements in a change-driven approach is also known as requirements envisioning.
Answer: C is incorrect. Requirements foundation is not a valid term for business analysis.
QUESTION 157
In order to plan the business analysis approach, the business analyst must understand the organizational process needs and what other thing?
A. Operation of organizations and the objectives of business analysis B. Consideration of risk and reward
C. Purpose of the proposed solution
D. Stakeholders' threats and perceived threats
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
The business analyst must understand how the organization operates and the objectives of business analysis duties. Without a clear understanding of what the expected outcomes are to be of the business analysis duties, the business analyst cannot adequately plan for the business analysis duties.
Answer: D is incorrect. It's important for the business analyst to identify and categorize stakeholders, but this isn't the best answer for this question.
Answer: C is incorrect. The purpose of the proposed solution is valid only if the initiative is to solve a problem. Business analysis can also occur to detail an opportunity, not just to create solutions to identified problems.
Answer: B is incorrect. This isn't the best answer for this question.
QUESTION 158
Complete this statement. ___________________ are longer-term, ongoing, and qualitative statements of a state or condition that the organization is seeking to establish and maintain.
A. Objectives
B. Goals
C. Requirements D. Operations
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
One element of enterprise analysis is the definition of the goals and objectives of the organization. Goals are longer-term, ongoing, and qualitative statements of a state or condition that the organization is seeking to establish and maintain.
Answer: A is incorrect. Objectives describe the goals, performance indicators, and elements of an endeavor or project.
Answer: C is incorrect. Requirements are the elements which a solution must describe.
Answer: D is incorrect. Operations are the ongoing activities that are core and fundamental to the organization.
QUESTION 159
Marcy is working with stakeholders to understand the stakeholders' needs as part of the business requirements. The stakeholders are describing their needs for new computers for their designers. The stakeholders have specifications, monitors, and software selected for the business requirements. What are the stakeholders actually defining in this scenario?
A. Solutions
B. Perceived problems C. Perceived needs
D. Longevity
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
In this scenario, the stakeholders are actually defining their selected solution and not the needs that should lead to the best solution. When defining the requirements, it's best that stakeholders define the problem to understand their needs, not a solution.
Answer: C is incorrect. The stakeholders' needs aren't discussed, but their solution is.
Answer: B is incorrect. This scenario isn't an example of problems or issues, but of the stakeholders' defined solution.
Answer: D is incorrect. Longevity isn't a valid answer for this scenario.
QUESTION 160
Which one of the following statements best describes requirements prioritization?
A. It is only used with the plan-driven approach to business analysis.
B. It is only used with the change-driven approach to business analysis.
C. It determines how requirements will be prioritized based on the most important stakeholders to the least important stakeholders. D. It determines how requirements will be prioritized and how those priorities will be used to define the solution scope.
Correct Answer: D
Section: (none) Explanation
Explanation/Reference:
Explanation:
Requirements prioritization is the ordering of requirements based on their priority in the project. By ranking priorities, the business analysis team can find a solution that addresses the most important priorities first and the lesser priorities second.
Answer: A is incorrect. Requirements prioritization can be used with both change driven and plan driven business analysis approaches.
Answer: B is incorrect. Requirements prioritization can be used with both change driven and plan driven business analysis approaches.
Answer: C is incorrect. Requirements prioritization is not based solely on the importance of the project stakeholders.
QUESTION 161
You are the business analyst for your organization. Management has asked that you create a method to store the project requirements including those under development, under review, and the requirements which have been approved. What is management asking you to create?
A. A change management system B. A repository
C. A requirements register
D. A project scope statement
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
This is a description of a repository; a repository is a centralized location of all requirements and their status for the project or initiative. Answer: D is incorrect. The project scope statement is a project management document that defines all the project work.
Answer: A is incorrect. A change management system is a tool that defines how changes may be allowed to enter the project or initiative. Answer: C is incorrect. This is not a valid term for this description.
QUESTION 162
By which of the following is the performance of all requirements management and communication activities governed?
A. Business analysis plans B. Business analyst
C. Project manager
D. Project sponsor
Correct Answer: A
Section: (none) Explanation
Explanation/Reference:
Explanation:
Business analysis plans define how requirements and communication should take place. These plans and directives should be based on the requirements of the organization for all business analysis activities.
Answer: B is incorrect. The business analyst carries out the rules and directives of business analysis plans.
Answer: D is incorrect. The project sponsor doesn't govern the requirements management and communication needs.
Answer: C is incorrect. The project manager doesn't govern any business analysis activities.
QUESTION 163
If you're a business analyst and using an event-based elicitation task, such as a requirements workshop, what can be considered as essential to establish with the participants?
A. Cost management
B. Deadlines
C. Ground rules
D. Purpose of the workshop
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Of all the choices presented, a ground rule is the best option. Ground rules create the framework and boundary for the event. Answer: D is incorrect. The purpose of the workshop is already evident, i.e., to elicit requirements.
Answer: B is incorrect. Deadlines are a major concern of the event, but may be part of the scope requirements.
Answer: A is incorrect. Cost management isn't a valid answer for the requirements workshop.
QUESTION 164
There are many stakeholders that need to be involved in the allocated requirements. One of the stakeholders in the task will be responsible for verifying released and solution components. Which stakeholder has this responsibility?
A. Project team
B. Project manager
C. Operational support D. Tester
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Tester is the stakeholder that will be responsible for verifying releases and solution components.
Answer: B is incorrect. The project manager is responsible for the work being done by the project team to complete the solution. Answer: A is incorrect. The project team is technically not a stakeholder in the requirements allocation task.
Answer: C is incorrect. Operational support does not have the responsibility of verifying released components.
QUESTION 165
A business analyst (BA) has completed an impact analysis of a proposed change, gained approval for the change, and has updated the requirements. The project sponsor wants to be updated with an overview of the results. How should the BA communicate the results?
A. Schedule a requirements workshop
B. Present the requirements at a high-level C. Email the requirements package
D. Create use case scenarios
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 166
A project to implement shared registration procedures across multiple jurisdictions has stalled several times. The new business analyst (BA) assigned to the project used a collaborative game to elicit requirements. What effect was the BA attempting to achieve?
A. Minimal variance from planned effort B. Close alignment with corporate values C. Stimulate teamwork in a fun situation D. High confidence in conclusions
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 167
A business analyst (BA) has been hired to validate a project's requirements. A series of meetings with stakeholders have been scheduled to walk through each requirement as it relates to the desired future state of the organization. The desired outcome of this exercise is to ensure that all requirements:
A. link to user stories.
B. are articulated correctly.
C. are funded by the business sponsors. D. support the delivery of needed value.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Ultimately defining the future state is about defining and expressing what you and your stakeholders are expecting in terms of the future outcomes once the change has been implemented. It is important to ensure that the future state is well defined and that it is achievable considering the resources that are available. Another key aspect when defining the future state is to ensure a common vision amongst stakeholders of what the expected desired outcome is.
QUESTION 168
A business analyst (BA) is modelling requirements to assist the stakeholders in visualizing the appearance and capabilities of a planned solution. What technique is the BA using?
A. User stories
B. Root cause analysis C. Prototyping
D. Data flow diagrams
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Prototyping assist the stakeholders in visualizing the appearance and capabilities of a planned solution. (BABOK v 3.0 – IIBA – guide)
QUESTION 169
The business analyst (BA) has documented the requirements for a new system and is preparing the requirements for approval. Which of the following helps ensure that requirements are fully understood and traceable?
A. Requirements are extracted for review B. Requirements are properly classified
C. Requirements are validated
D. Requirements meet regulatory standards
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 170
A client wants to rehire a business analysis consulting firm for another project. The assigned business analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots of technical jargon that the client could not fully understand. Based on the feedback, the consulting company should:
A. recommend a new methodology which is the latest trend in the industry.
B. assign a different BA to the project.
C. discuss the feedback during the brainstorming sessions after project completion. D. identify performance metrics before commencing work.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 171
A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?
A. Schedule time with the owner to review any opportunities to improve existing processes and obtain permission to include changes before documenting B. Create documentation based on the observed processes because improvements are outside of the scope of the project
C. Provide documentation of improved procedures based on the observed opportunities for then new location
D. Perform benchmarking and market analysis to determine whether there are standard procedures in the restaurant industry that support the opportunities identified
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 172
A business analyst (BA) worked with two stakeholders to finalize the access rights related requirements for an internal software application. According to the first stakeholder “Comments, once entered in the application, should be stored for 365 days and should not allow the users to delete”. According to the second stakeholder, “The users with super administrator privileges should be able to add/delete/modify every page/section in the entire application.” Which characteristic does this pair of requirements fail to meet?
A. Concise B. Consistent C. Complete D. Complex
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Complete: Enough to guide further work and at the appropriate level of detail for work to continue. The level of completeness required differs based on perspective or methodology, as well as the point in the life cycle where the requirement is being examined or represented.
QUESTION 173
A business analyst (BA) is determining the current state as part of a new project. What is an internal enterprise asset that the BA must include in the analysis?
A. Brand name
B. Organizational structure
C. Business need
D. Enterprise mission statement
Correct Answer: C
Section: (none) Explanation
Explanation/Reference:
Explanation:
The starting point for any change is an understanding of why the change is needed. Potential change is triggered by problems or opportunities that cannot be addressed without altering the current state. Business analysts work to help stakeholders enable change by exploring and articulating the business needs that drive the desire to change. Without clearly understood business needs, it is impossible to develop a coherent strategy, and the resulting change initiative is almost certain to be driven by a mix of conflicting stakeholder demands.
Change always occurs in a context of existing stakeholders, processes, technology, and policies which constitute the current state of the enterprise. Business analysts examine the current state in the context of the business need to understand what may influence proposed changes, and what will be affected by them. The current state is explored in just enough detail to validate the need for a change and/or the change strategy. Understanding the current state of the enterprise prior to the change is necessary to identify what will need to change to achieve a desired future state and how the effect of the change will be assessed.
QUESTION 174
A stakeholder would like to add requirements to an IT project which is in flight. The project manager wants to revisit the traceability repository prior to committing to the addition of any new requests, because it is used for which of the following activities?
A. Creating test plans and test cases
B. Approving requirement relationships
C. Developing documentation for technical support D. Supporting change and scope management
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 175
A business analyst (BA) is in the process of eliciting requirements. It has been determined that not all requirements can be implemented by the project deadline due to complexity. What must the BA do to ensure maximum benefit for the stakeholders?
A. Ensure users are trained based on requirements B. Apply quality control on requirements
C. Utilize requirements documentation template
D. Maintain requirements based on priority
Correct Answer: D
Section: (none) Explanation
Explanation/Reference:
QUESTION 176
A business analyst (BA) is working on a project that follows incremental and iterative approaches. The BA and the stakeholders have shortlisted several user stories to be considered in the project scope. Which of the following methods would enable them to arrive at a common understanding on delivering value in the product and ranking the stories?
A. Story decomposition B. State modelling
C. Value stream mapping D. MoSCoW prioritization
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
A state model describes:
• a set of possible states for an entity,
• the sequence of states that the entity can be in,
• how an entity changes from one state to another,
• the events and conditions that cause the entity to change states, and
• the actions that can or must be performed by the entity in each state as it moves through its life cycle.
While a process model can show all of the entities that are used in or affected by that process, a state model shows a complementary view: what happens to one entity across all the processes that affect it or use it.
QUESTION 177
A business analyst (BA) was asked to send the requirement details to the project manager (PM), director, vice president (VP), and Chief Information Officer (CIO). The BA shares the complete set of requirements to the PM and director, while creating a summarized version for the VP and CIO. Which aspect of requirement specification and modeling was the BA performing?
A. Perform stakeholder analysis
B. Organize requirements categories C. Determine approval authority
D. Implement appropriate level of abstraction
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Level of abstraction describes the breadth and depth of the information being provided. Representations of information may range from highly conceptual or summarized to very detailed. In determining how much detail each stakeholder may require as the initiative evolves, consideration is given to the needs of the stakeholders, the complexity of what is being explained, and the importance of the change. Rather than present the same information to all stakeholders, business analysts should present information with appropriate breadth and level of detail based on each stakeholder's role. Business analysis information regarding a topic of significant importance or high level of risk is frequently represented in greater detail.
QUESTION 178
A company is embarking on a software project in a heavily regulated domain. The client expects large upfront planning and detailed documentation for the project. The recommended approach for the project will be:
A. adaptive. B. predictive. C. waterfall. D. scrum.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
The predictive approach to delivery is a more formal approach and hence can cause a rework of tasks and activities already completed when a change is implemented as well as of the activities required to assess the proposed change on the whole.
A lot of requirements elicitation and analysis done in the early phases of a project follow the predictive approach. This means when a change is required during later phases of this type of project, there is often a higher impact on the time, cost, and effort required. An adaptive approach will try and minimize the impact of changes with iterative implementations from an early stage of the project. This approach typically lends itself to a less formal and more adaptable approach to manage the impact of change that is introduced during the life cycle of the project. Within the adaptive approach to delivery, the idea of an evolutionary delivery may also reduce the need for a formal impact assessment to be performed when a change is proposed to a requirement.
QUESTION 179
A business analyst (BA) is planning the requirements attributes. The BA received a long list of requirements that must be implemented in different phases. Which requirements attribute can the BA include to allocate the requirements to the proper phase?
A. Status B. Author C. Priority D. Source
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Priority: indicates relative importance of requirements. Priority can refer to the relative value of a requirement or to the sequence in which it will be implemented.
QUESTION 180
A business analyst (BA) is working on a complex project involving many stakeholders for which the business case has been previously completed and signed off. After an organizational restructure, new stakeholders have been assigned to the project working group, but do not see the value in the project outcomes and refuse to collaborate. What is a guideline or tool the BA can use to focus stakeholders on a common goal?
A. A business requirements document B. An alternate stakeholder plan
C. A stakeholder matrix
D. A future state description
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 181
Due to a change in regulation, a solution being implemented has a new compliance requirement that must be evaluated. The requirements change strategy focuses on total cost of change as the primary driver for decisions. The business analyst (BA) compiled the following impact assessment of the proposed change based on the new compliance requirement.
What recommendation should the BA make to the stakeholders based on the above information?
A. Approve the requirement
B. Request additional information C. Defer the requirement
D. Reject the requirement
Correct Answer: B Section: (none)
Explanation Explanation/Reference:
QUESTION 182
A lead business analyst (BA) analyzed the performance of all BA's within the organization. How should the BA approach communicating the results to stakeholders?
A. Compare a solution used at another company B. Identify the performance objectives
C. Select performance measures
D. Determine the reporting requirements
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 183
A company wants to increase transaction service offerings using its on-line channels. The existing application already has some of the required functionality. A new project has been initiated to implement the additional capabilities but the company management is unsure of the complexity of the project. What exercise must be carried out to determine the changes needed in the new application?
A. Perform gap analysis of current and future states B. Identify internal solution component dependencies C. Evaluate competitor applications
D. Assess organizational culture
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
Gap analysis: A comparison of the current state and desired future state of an enterprise in order to identify differences that need to be addressed.
QUESTION 184
Stakeholders need a financial report that can be published and distributed to multiple end users. They would also like the report to be developed within a specific
time frame and within cost. What must the business analyst (BA) do to achieve this goal?
A. Review the project budget
B. Revise business requirements C. Define solution approaches
D. Update the project schedule
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 185
The business analyst (BA) has traced the requirements for the interaction between a customer and the new online ordering system. Besides enabling the BA to ensure quality of the requirements to stakeholders, tracing the requirements will also enable the BA to:
A. show all of the decision points in the business process.
B. illustrate the relationships between relevant requirements. C. capture all users that will be impacted by the project.
D. detail the inner workings of the system being changed.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 186
A banking giant recently found a major security loophole in their online banking platform that could expose customer information. Security experts and the business analyst (BA) develop a low cost, low effort emergency fix to address this issue. What factor should the BA use to convince the bank to move forward with the emergency fix?
A. Cost
B. Schedule C. Impact D. Urgency
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
The urgency of the repair is generally based on the level of disruption caused. In some cases the scope of the repair effort is very large, so the repair is managed as a project.
QUESTION 187
An organization's Business Analysis Center of Excellence (BACoE) has deployed several business analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of the project, the BACoE seeks to determine the effectiveness of the business analysis work. Which of the following techniques could be used to elicit feedback from all affected stakeholders?
A. Brainstorming
B. Business cases
C. Surveys
D. Root cause analysis
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Survey or questionnaire presents a set of questions to stakeholders and subject matter experts (SMEs), whose responses are then collected and analyzed in order to formulate knowledge about the subject matter of interest. The questions can be submitted in written form or can be administered in person, over the telephone, or using technology that can record responses.
QUESTION 188
A project's business requirements require that the new solution reduce the labor costs currently attributed to performing end of month accounting procedures. Currently the company routinely must pay overtime to meet the deadline. The business analyst (BA) has been documenting the process and wants to ensure that the approach to the process design is feasible for the staff who perform the end of month procedures. Which of the following stakeholders will provide this verification?
A. Implementation subject matter expert B. Domain subject matter expert
C. Operational support
D. Project sponsor
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 189
A business analyst (BA) is working on a set of tasks to establish a governance process for the project. The BA intends to identify who has authority and responsibility to propose changes, who should be involved in the change discussions, and how changes will be documented and communicated. Which of the following are the inputs that would help the BA complete the task?
A. Business analysis approach and stakeholder engagement approach
B. Governance approach and stakeholder engagement approach
C. Governance approach and business analysis approach
D. Stakeholder engagement approach and information management approach
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Reference:
BABOK v.3.0 – IIBA – A Guide to the Business Analysis Body of Knowledge – International Institute of Business Analysis (2015) (Page 47)
QUESTION 190
A business analyst (BA) is verifying requirements for a software solution. The BA needs to confirm that items determined to be important are included in the final requirements deliverable. Which of the following will help the BA complete this task?
A. Checklists
B. Requirements matrix C. Evaluation criteria
D. Prioritization
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
Checklists are used for quality control when verifying requirements and designs. Checklists may include a standard set of quality elements that business analysts use to verify the requirements, or they may be specifically developed to capture issues of concern. The purpose of a checklist is to ensure that items determined to be important are included in the final requirements deliverables, or that steps required for the verification process are followed.
QUESTION 191
An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?
A. Context Diagram B. Data Dictionary C. Visual Prototype D. Business Rules
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
A context diagram is a data flow diagram that shows an entire system and how it exchanges information with external entities. It is like the big-picture view and is often used to describe the high-level context of net input flow and output flows of a system.
QUESTION 192
There are competing needs from the different business areas that will use a new system. The business analyst (BA) sets up a weekly meeting with a structured agenda to review the total effort, cost, business impact and risk of each requirement with the business leads to determine what is included in each release of the solution. What approach has the BA defined?
A. Prioritization approach
B. Communication approach C. Collaboration approach D. Traceability approach
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 193
A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?
A. Ignore the manual's information when creating the BPM since it is about a different situation
B. Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
C. Create a new version of the manual based on the original
D. Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 194
During planning, elicitation, and sign off of requirements, the stakeholders felt that their opinions were not heard and information was not frequently shared. What major competency was lacking in this process?
A. Collaboration B. Trustworthiness C. Information
D. Communication
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 195
A business analyst (BA) must model information characteristics across multiple information systems for a project. What type of model captures this information?
A. Interface analysis
B. Business capability analysis C. Decision analysis
D. Force field analysis
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 196
A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader who predicted that many of the regulations currently imposed by the government will change very soon. The BA carefully documented all these inputs from the thought leader because it will impact many of the strategic initiatives of the insurance company. What specific element of requirement validation is being executed by the BA?
A. Identify constraints
B. Define measurable evaluation criteria C. Identify assumptions
D. Evaluate alignment with solution scope
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
You are the business analyst for your organization and you are working with Bill on creating a model. Bill is a little confused about all the different things a model can do for the stakeholders. You explain to Bill that a model can do all of the following except for which one?
A. Define the risk and reward for the requirements B. Categorize and create hierarchies of items
C. Define boundaries for business domains
D. Show business logic
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
Models do not address risk and reward for requirements. The risk identification and analysis process is responsible for identifying the risk to reward ration. Answer: C is incorrect. Models do define boundaries for business domains and they can define the components within each boundary.
Answer: B is incorrect. Models do categorize requirements and they can create hierarchies of items within the categorization.
Answer: D is incorrect. Requirements can show business logic and link the requirements to goals, strategies, or the business value of the requirements.
QUESTION 139
A business analyst must consider the business value a solution brings in relation to the cost of implementing the desired solution. Suppliers will often be limited in the amount of requirements they can implement based on the allocated resources. If there are not enough resources to implement all of the solutions, what can the business analyst create to justify the additional funds for the implementation?
A. Business case B. Cost analysis
C. Risk assessment with positive risk analysis D. Benefits-cost ratio
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
A business case is what the business analyst can create to justify the additional expense for the resources in order to gain more business value in the delivery. For example, adding more labor may generate costs, but the delivery may happen faster.
Answer: D is incorrect. Benefits-cost ratio may be part of the business case, but as a standalone factor, this isn't correct.
Answer: B is incorrect. Cost analysis will be part of the business case, but not on its own.
Answer: C is incorrect. Risk assessment with positive risk analysis isn't applicable to this scenario.
QUESTION 140
Wanda is the business analyst for her organization and she is currently working on the specify and model requirements process. One of the elements of this process is the documentation of the textual requirements. Wanda must describe the capabilities of the solution, any conditions that must exist for the requirements to operate, and what third component of the textual requirement?
A. Any constraints that may prevent the solution from fulfilling the requirement B. Describe a situation or problem
C. Write in the active voice
D. Express only one requirement at a time
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
The third component of the textual requirements is that Wanda must also identify any constraints that will prevent the solution from fulfilling the requirement. Answer: D is incorrect. To express only one requirements at a time is a guideline for the process, but not a component of the process.
Answer: B is incorrect. To describe a situation or problem is a guideline for the modeling formats.
Answer: C is incorrect. Writing in the active voice is good guideline for the textual requirements, but it is not part of the text requirements.
QUESTION 141
As a candidate for CCBA, you should be able to recognize the activities associated with each knowledge area. Which of the following are business analysis planning and monitoring activities? Each correct answer represents a complete solution.
A. Job shadowing
B. Planning how requirements will be approached, traced, and prioritized C. Identifying stakeholders
D. Defining and determining business analysis processes
Correct Answer: BCD Section: (none) Explanation
Explanation/Reference:
Explanation:
The most common business analysis planning and monitoring activities are. identifying stakeholders, defining roles and responsibilities of stakeholders in the business analysis effort, developing estimates for business analysis tasks, planning how the business analyst will communicate with stakeholders, planning how requirements will be approached, traced, and prioritized, determining the deliverables that the business analyst will produce, defining and determining business analysis processes, and determining the metrics that will be used for monitoring business analysis work.
Answer: A is incorrect. Job shadowing is an elicitation process that is a part of job observation. In this process, the observer is required to keep an eye on those workers whose work routine is down and who are unable to explain their work. The observer has to understand their work process for better assessment of the modifications of the work required. The following are the approaches for this technique:
Passive/Invisible. In this approach, the observer does not ask questions from the user about his work while the user is working.
Active/Visible. In this approach, the observer does ask questions from the user about his work even when the user is working.
QUESTION 142
All of the following statements are true regarding a brainstorming session during requirements elicitation except for which one?
A. All ideas should be visibly recorded.
B. The number of ideas should not be limited.
C. The ideas should be generated with a cost or time estimate.
D. All ideas should be shared without any discussion, criticism, or evaluation.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
During a brainstorming session, there is not a time or cost estimate consideration; the participants should generate as many ideas as possible. Answer: A is incorrect. This is a true statement; all ideas should be visibly recorded.
Answer: D is incorrect. This is a true statement; all ideas should be shared without any discussion, criticism, or evaluation.
Answer: B is incorrect. This is a true statement; the number of ideas should not be limited.
QUESTION 143
High quality requirements have certain characteristics which distinguish them from low-quality requirements. Which characteristic of requirements demands that all requirements in a set or model support its overall purpose and scope?
A. Complete B. Cohesive C. Correct
D. Consistent
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
The cohesive attribute demands that all requirements in a set or model support its overall purpose and scope.
Answer: D is incorrect. Consistent requirements ensure that individual requirements do not contradict each other or describe the same requirement using different wording.
Answer: A is incorrect. The entire set of requirements should represent all relevant requirements.
Answer: C is incorrect. Correct requirements acknowledge that defects in requirements will lead to defects in the resulting solution.
QUESTION 144
Which stakeholder in the solution assessment task will provide information on technical constraints that could limit the solutions that may be implemented?
A. Project manager
B. Suppliers
C. Sponsor
D. Operational support
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Operational support can provide information on technical constraints that may limit the solutions that can be implemented.
Answer: B is incorrect. Suppliers provide information on the functionality associated with a particular solution option.
Answer: C is incorrect. The sponsor approves the expenditure of resources to purchase or develop a solution and approve the final recommendation. Answer: A is incorrect. The project manager plans and manages the selection process of the solution.
QUESTION 145
You are the business analyst for your organization and you're creating a data flow diagram to show how information is input, processed, stored, and output from a system. Which element of a data flow diagram represents a process that transforms data by combining it with other data?
A. Data flow
B. External entities C. Data process D. Concatenation
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
The data process describes the transformation of data in some way, either combining the data, reordering the data, converting the data, filtering the data, or other such activities.
Answer: B is incorrect. An external entity is a source or destination of data. It is represented as a labeled rectangle.
Answer: A is incorrect. Data flow identifies where data is being moved between a data process and an external entity, a data store or another data process. Answer: D is incorrect. Concatenation isn't a valid component of a data flow diagram so this choice is not valid.
QUESTION 146
Which one of the following is not a general technique that a business analyst may use in the requirements verification task?
A. Structured walkthrough
B. Acceptance and evaluation criteria definition C. Cost-benefits analysis
D. Problem tracking
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Cost-benefits analysis is not a valid technique that a business analyst may use in the requirements verification task. The three techniques for requirements verification are acceptance and evaluation criteria definition, problem tracking, and structured walkthrough.
Answer: B is incorrect. Acceptance and evaluation criteria definition is a valid technique for requirements verification.
Answer: D is incorrect. Problem tracking is a valid technique for requirements verification.
Answer: A is incorrect. Structured walkthrough is a valid technique for requirements verification.
QUESTION 147
All of the following are inputs to the task assess organizational readiness except for which one?
A. Enterprise architecture B. Solution Scope
C. Stakeholder concern D. Risk register
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Risk register is a central repository of identified risks and their effect on the solution. It's primarily used in project management, not in the business analysis tasks. The correct four inputs are enterprise architecture, designed solution, solution scope, and stakeholder concern.
Answer: A is incorrect. Enterprise architecture is a valid input to the task assess organizational readiness.
Answer: B is incorrect. Solution Scope is a valid input to the task assess organizational readiness.
Answer: C is incorrect. Stakeholder concern is a valid input to the task assess organizational readiness.
QUESTION 148
The process of defining the business need uses one output. What is it?
A. Feasibility study B. Solution scope C. Business need D. Capability gaps
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
The output of defining the business need is simply the business need.
Answer: B is incorrect. The solution scope is not an output of the business need. Answer: D is incorrect. The capability gaps assessment actually uses the business need. Answer: A is incorrect. The feasibility study is not an output of the business need.
QUESTION 149
You are the business analyst for an organization and you're managing your stakeholders through the requirements validation activities. Your stakeholders are categorized by executives, functional managers, directors, end users, and customers. Which of these stakeholders are involved in the requirements validation activities?
A. All of the stakeholders B. Functional management C. Executives
D. Customers
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
All of the stakeholders should be involved in the validation activities.
Answer: D is incorrect. All of the stakeholders should be involved in the validation activities, not just the customers.
Answer: C is incorrect. All of the stakeholders should be involved in the validation activities, not just the executives.
Answer: B is incorrect. All of the stakeholders should be involved in the validation activities, not just functional management.
QUESTION 150
Bonny is the business analyst for her organization and she's making a determination from which vendor the solution should be purchased. She has identified several categories to measure each vendor's overall performance and solution. cost, schedule, experience, certification, references, and years in business. For each category, she has identified scores the vendor may earn; for example, cost is worth 25 points, schedule is worth up to 20 points, and years in business is worth up to ten points. The vendor who gets the most points in the assessment will win the contract. What is Bonny using in this scenario?
A. Scoring model
B. Vendor profile assessment scale C. Weighted scoring model
D. Screening system
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
This is an example of a weighted scoring model; as some categories are more valued than others, they carry more weight in the decision. Answer: D is incorrect. A screening system is a method to "screen out" a vendor from selection.
Answer: A is incorrect. A scoring model is almost correct, but this usually has a uniform score for each category, rather than weighted values for each category. Answer: B is incorrect. This isn't a valid term for this question, so this choice is not correct.
QUESTION 151
Complete this statement. Policies and rules serve as boundaries and _____________ the organization and the operation of the organization.
A. Influence B. Constraint C. Direct
D. Lead
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
Policies and rules serve as boundaries and constraint the organization and the operation of the organization. They provide a framework for the organization's employees to operate within.
Answer: A is incorrect. Influence is not the best choice for this question.
Answer: C is incorrect. Direct is not the best choice for this question. Leaders direct, align, and motivate people, not rules.
Answer: D is incorrect. Leadership is provided by people, not policies and business rules.
QUESTION 152
Which of the following documents graphically depicts the project team members and displays their interrelationship for a specific project?
A. Project team directory
B. Project organization chart C. Project scope statement D. Project charter
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
Project organization chart is a document that graphically portrays the team members of the project and their interrelationships for a specific project. An organization chart is a diagram that shows the hierarchical structure of an organization. Usually a chart starts with a higher or superior level and branches downward to subordinate levels.
Answer: D is incorrect. The project charter is the document that formally authorizes a project. The project charter provides the project manager with the authority to apply organizational resources to project activities.
Answer: A is incorrect. It is a documented list of project team members, their project roles, and communication information.
Answer: C is incorrect. Project scope statement is the narrative description of the project scope. It includes major deliverables, project assumptions, project constraints, and a description of work. It helps developing a common understanding of project scope among the stakeholders. It is a documented description of the project to answer questions such as What is being produced? How is it being produced? What is included? etc.
QUESTION 153
A business analyst is meeting with the customer of the project. The customer tells the business analyst that she can only allow the budget of $575,000 for the project. This budget is best described as what type of constraint?
A. Technical constraint B. Verified constraint C. Financial constraint D. Business constraint
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
A business constraint describes the limitations on the available solution - including financial, schedule, and resource limitations.
Answer: C is incorrect. Financial constraint is not a category of business analysis constraints and assumptions.
Answer: A is incorrect. A technical constraint describes an architectural decision that may affect the allowed solution, such as development language, hardware, or software.
Answer: B is incorrect. There's not a category of constraints called a verified constraint.
QUESTION 154
You are the business analyst for your organization and you're working with Adam on business analysis processes. Adam allows the business analysis activities and resources to exist in support of the organization. Of the following, what type of business analysis stakeholder is Adam?
A. Project manager
B. Domain subject matter expert C. Sponsor
D. Regulator
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Adam is the sponsor. The sponsor allows the business analysis activities and resources to exist in support of the organization.
Answer: B is incorrect. The domain subject matter expert is a person who is steeped in knowledge regarding the project's purpose. Answer: A is incorrect. The project manager must ensure that the business analysis approach is compatible with other project activities. Answer: D is incorrect. The regulator approves any tailoring to the business analysis processes or activities.
QUESTION 155
Mark is the business analyst for his organization. He is working with the solution development team and he believes that the team does not want to implement a certain portion of the requirements. The team is expressing the difficulty of the requirements and how it will be extremely challenging to complete. When Mark asks about a similar project that the team completed, they insist that this is a different type of requirements though Mark believes that it is not. What is the solution development team appearing to do to the requirements?
A. Get the requirements removed from the project scope.
B. Change the prioritization of the requirements based on overstated complexity of the project work. C. Change the prioritization of the requirements based on the past project.
D. Have the business analyst report the difficulty of the project work to the project customer.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
In this instance it appears that the solution development team is attempting to change the prioritization of the requirements to their benefit by overestimating the complexity of the project work.
QUESTION 156
Which of the following defines all of the required work to satisfy the requirements of the project?
A. Project scope
B. Requirements envisioning C. Requirements foundation D. Product scope
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
The project scope defines all of the required work to satisfy the requirements of the project.
Answer: D is incorrect. The product scope defines all of the features and functions of the thing, solution, or service the project or organization will create. Answer: B is incorrect. The initial high-level listing of requirements in a change-driven approach is also known as requirements envisioning.
Answer: C is incorrect. Requirements foundation is not a valid term for business analysis.
QUESTION 157
In order to plan the business analysis approach, the business analyst must understand the organizational process needs and what other thing?
A. Operation of organizations and the objectives of business analysis B. Consideration of risk and reward
C. Purpose of the proposed solution
D. Stakeholders' threats and perceived threats
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
The business analyst must understand how the organization operates and the objectives of business analysis duties. Without a clear understanding of what the expected outcomes are to be of the business analysis duties, the business analyst cannot adequately plan for the business analysis duties.
Answer: D is incorrect. It's important for the business analyst to identify and categorize stakeholders, but this isn't the best answer for this question.
Answer: C is incorrect. The purpose of the proposed solution is valid only if the initiative is to solve a problem. Business analysis can also occur to detail an opportunity, not just to create solutions to identified problems.
Answer: B is incorrect. This isn't the best answer for this question.
QUESTION 158
Complete this statement. ___________________ are longer-term, ongoing, and qualitative statements of a state or condition that the organization is seeking to establish and maintain.
A. Objectives
B. Goals
C. Requirements D. Operations
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
One element of enterprise analysis is the definition of the goals and objectives of the organization. Goals are longer-term, ongoing, and qualitative statements of a state or condition that the organization is seeking to establish and maintain.
Answer: A is incorrect. Objectives describe the goals, performance indicators, and elements of an endeavor or project.
Answer: C is incorrect. Requirements are the elements which a solution must describe.
Answer: D is incorrect. Operations are the ongoing activities that are core and fundamental to the organization.
QUESTION 159
Marcy is working with stakeholders to understand the stakeholders' needs as part of the business requirements. The stakeholders are describing their needs for new computers for their designers. The stakeholders have specifications, monitors, and software selected for the business requirements. What are the stakeholders actually defining in this scenario?
A. Solutions
B. Perceived problems C. Perceived needs
D. Longevity
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
In this scenario, the stakeholders are actually defining their selected solution and not the needs that should lead to the best solution. When defining the requirements, it's best that stakeholders define the problem to understand their needs, not a solution.
Answer: C is incorrect. The stakeholders' needs aren't discussed, but their solution is.
Answer: B is incorrect. This scenario isn't an example of problems or issues, but of the stakeholders' defined solution.
Answer: D is incorrect. Longevity isn't a valid answer for this scenario.
QUESTION 160
Which one of the following statements best describes requirements prioritization?
A. It is only used with the plan-driven approach to business analysis.
B. It is only used with the change-driven approach to business analysis.
C. It determines how requirements will be prioritized based on the most important stakeholders to the least important stakeholders. D. It determines how requirements will be prioritized and how those priorities will be used to define the solution scope.
Correct Answer: D
Section: (none) Explanation
Explanation/Reference:
Explanation:
Requirements prioritization is the ordering of requirements based on their priority in the project. By ranking priorities, the business analysis team can find a solution that addresses the most important priorities first and the lesser priorities second.
Answer: A is incorrect. Requirements prioritization can be used with both change driven and plan driven business analysis approaches.
Answer: B is incorrect. Requirements prioritization can be used with both change driven and plan driven business analysis approaches.
Answer: C is incorrect. Requirements prioritization is not based solely on the importance of the project stakeholders.
QUESTION 161
You are the business analyst for your organization. Management has asked that you create a method to store the project requirements including those under development, under review, and the requirements which have been approved. What is management asking you to create?
A. A change management system B. A repository
C. A requirements register
D. A project scope statement
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
This is a description of a repository; a repository is a centralized location of all requirements and their status for the project or initiative. Answer: D is incorrect. The project scope statement is a project management document that defines all the project work.
Answer: A is incorrect. A change management system is a tool that defines how changes may be allowed to enter the project or initiative. Answer: C is incorrect. This is not a valid term for this description.
QUESTION 162
By which of the following is the performance of all requirements management and communication activities governed?
A. Business analysis plans B. Business analyst
C. Project manager
D. Project sponsor
Correct Answer: A
Section: (none) Explanation
Explanation/Reference:
Explanation:
Business analysis plans define how requirements and communication should take place. These plans and directives should be based on the requirements of the organization for all business analysis activities.
Answer: B is incorrect. The business analyst carries out the rules and directives of business analysis plans.
Answer: D is incorrect. The project sponsor doesn't govern the requirements management and communication needs.
Answer: C is incorrect. The project manager doesn't govern any business analysis activities.
QUESTION 163
If you're a business analyst and using an event-based elicitation task, such as a requirements workshop, what can be considered as essential to establish with the participants?
A. Cost management
B. Deadlines
C. Ground rules
D. Purpose of the workshop
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Of all the choices presented, a ground rule is the best option. Ground rules create the framework and boundary for the event. Answer: D is incorrect. The purpose of the workshop is already evident, i.e., to elicit requirements.
Answer: B is incorrect. Deadlines are a major concern of the event, but may be part of the scope requirements.
Answer: A is incorrect. Cost management isn't a valid answer for the requirements workshop.
QUESTION 164
There are many stakeholders that need to be involved in the allocated requirements. One of the stakeholders in the task will be responsible for verifying released and solution components. Which stakeholder has this responsibility?
A. Project team
B. Project manager
C. Operational support D. Tester
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Tester is the stakeholder that will be responsible for verifying releases and solution components.
Answer: B is incorrect. The project manager is responsible for the work being done by the project team to complete the solution. Answer: A is incorrect. The project team is technically not a stakeholder in the requirements allocation task.
Answer: C is incorrect. Operational support does not have the responsibility of verifying released components.
QUESTION 165
A business analyst (BA) has completed an impact analysis of a proposed change, gained approval for the change, and has updated the requirements. The project sponsor wants to be updated with an overview of the results. How should the BA communicate the results?
A. Schedule a requirements workshop
B. Present the requirements at a high-level C. Email the requirements package
D. Create use case scenarios
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 166
A project to implement shared registration procedures across multiple jurisdictions has stalled several times. The new business analyst (BA) assigned to the project used a collaborative game to elicit requirements. What effect was the BA attempting to achieve?
A. Minimal variance from planned effort B. Close alignment with corporate values C. Stimulate teamwork in a fun situation D. High confidence in conclusions
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 167
A business analyst (BA) has been hired to validate a project's requirements. A series of meetings with stakeholders have been scheduled to walk through each requirement as it relates to the desired future state of the organization. The desired outcome of this exercise is to ensure that all requirements:
A. link to user stories.
B. are articulated correctly.
C. are funded by the business sponsors. D. support the delivery of needed value.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Ultimately defining the future state is about defining and expressing what you and your stakeholders are expecting in terms of the future outcomes once the change has been implemented. It is important to ensure that the future state is well defined and that it is achievable considering the resources that are available. Another key aspect when defining the future state is to ensure a common vision amongst stakeholders of what the expected desired outcome is.
QUESTION 168
A business analyst (BA) is modelling requirements to assist the stakeholders in visualizing the appearance and capabilities of a planned solution. What technique is the BA using?
A. User stories
B. Root cause analysis C. Prototyping
D. Data flow diagrams
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Prototyping assist the stakeholders in visualizing the appearance and capabilities of a planned solution. (BABOK v 3.0 – IIBA – guide)
QUESTION 169
The business analyst (BA) has documented the requirements for a new system and is preparing the requirements for approval. Which of the following helps ensure that requirements are fully understood and traceable?
A. Requirements are extracted for review B. Requirements are properly classified
C. Requirements are validated
D. Requirements meet regulatory standards
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 170
A client wants to rehire a business analysis consulting firm for another project. The assigned business analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots of technical jargon that the client could not fully understand. Based on the feedback, the consulting company should:
A. recommend a new methodology which is the latest trend in the industry.
B. assign a different BA to the project.
C. discuss the feedback during the brainstorming sessions after project completion. D. identify performance metrics before commencing work.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 171
A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?
A. Schedule time with the owner to review any opportunities to improve existing processes and obtain permission to include changes before documenting B. Create documentation based on the observed processes because improvements are outside of the scope of the project
C. Provide documentation of improved procedures based on the observed opportunities for then new location
D. Perform benchmarking and market analysis to determine whether there are standard procedures in the restaurant industry that support the opportunities identified
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 172
A business analyst (BA) worked with two stakeholders to finalize the access rights related requirements for an internal software application. According to the first stakeholder “Comments, once entered in the application, should be stored for 365 days and should not allow the users to delete”. According to the second stakeholder, “The users with super administrator privileges should be able to add/delete/modify every page/section in the entire application.” Which characteristic does this pair of requirements fail to meet?
A. Concise B. Consistent C. Complete D. Complex
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Complete: Enough to guide further work and at the appropriate level of detail for work to continue. The level of completeness required differs based on perspective or methodology, as well as the point in the life cycle where the requirement is being examined or represented.
QUESTION 173
A business analyst (BA) is determining the current state as part of a new project. What is an internal enterprise asset that the BA must include in the analysis?
A. Brand name
B. Organizational structure
C. Business need
D. Enterprise mission statement
Correct Answer: C
Section: (none) Explanation
Explanation/Reference:
Explanation:
The starting point for any change is an understanding of why the change is needed. Potential change is triggered by problems or opportunities that cannot be addressed without altering the current state. Business analysts work to help stakeholders enable change by exploring and articulating the business needs that drive the desire to change. Without clearly understood business needs, it is impossible to develop a coherent strategy, and the resulting change initiative is almost certain to be driven by a mix of conflicting stakeholder demands.
Change always occurs in a context of existing stakeholders, processes, technology, and policies which constitute the current state of the enterprise. Business analysts examine the current state in the context of the business need to understand what may influence proposed changes, and what will be affected by them. The current state is explored in just enough detail to validate the need for a change and/or the change strategy. Understanding the current state of the enterprise prior to the change is necessary to identify what will need to change to achieve a desired future state and how the effect of the change will be assessed.
QUESTION 174
A stakeholder would like to add requirements to an IT project which is in flight. The project manager wants to revisit the traceability repository prior to committing to the addition of any new requests, because it is used for which of the following activities?
A. Creating test plans and test cases
B. Approving requirement relationships
C. Developing documentation for technical support D. Supporting change and scope management
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 175
A business analyst (BA) is in the process of eliciting requirements. It has been determined that not all requirements can be implemented by the project deadline due to complexity. What must the BA do to ensure maximum benefit for the stakeholders?
A. Ensure users are trained based on requirements B. Apply quality control on requirements
C. Utilize requirements documentation template
D. Maintain requirements based on priority
Correct Answer: D
Section: (none) Explanation
Explanation/Reference:
QUESTION 176
A business analyst (BA) is working on a project that follows incremental and iterative approaches. The BA and the stakeholders have shortlisted several user stories to be considered in the project scope. Which of the following methods would enable them to arrive at a common understanding on delivering value in the product and ranking the stories?
A. Story decomposition B. State modelling
C. Value stream mapping D. MoSCoW prioritization
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
A state model describes:
• a set of possible states for an entity,
• the sequence of states that the entity can be in,
• how an entity changes from one state to another,
• the events and conditions that cause the entity to change states, and
• the actions that can or must be performed by the entity in each state as it moves through its life cycle.
While a process model can show all of the entities that are used in or affected by that process, a state model shows a complementary view: what happens to one entity across all the processes that affect it or use it.
QUESTION 177
A business analyst (BA) was asked to send the requirement details to the project manager (PM), director, vice president (VP), and Chief Information Officer (CIO). The BA shares the complete set of requirements to the PM and director, while creating a summarized version for the VP and CIO. Which aspect of requirement specification and modeling was the BA performing?
A. Perform stakeholder analysis
B. Organize requirements categories C. Determine approval authority
D. Implement appropriate level of abstraction
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
Level of abstraction describes the breadth and depth of the information being provided. Representations of information may range from highly conceptual or summarized to very detailed. In determining how much detail each stakeholder may require as the initiative evolves, consideration is given to the needs of the stakeholders, the complexity of what is being explained, and the importance of the change. Rather than present the same information to all stakeholders, business analysts should present information with appropriate breadth and level of detail based on each stakeholder's role. Business analysis information regarding a topic of significant importance or high level of risk is frequently represented in greater detail.
QUESTION 178
A company is embarking on a software project in a heavily regulated domain. The client expects large upfront planning and detailed documentation for the project. The recommended approach for the project will be:
A. adaptive. B. predictive. C. waterfall. D. scrum.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
The predictive approach to delivery is a more formal approach and hence can cause a rework of tasks and activities already completed when a change is implemented as well as of the activities required to assess the proposed change on the whole.
A lot of requirements elicitation and analysis done in the early phases of a project follow the predictive approach. This means when a change is required during later phases of this type of project, there is often a higher impact on the time, cost, and effort required. An adaptive approach will try and minimize the impact of changes with iterative implementations from an early stage of the project. This approach typically lends itself to a less formal and more adaptable approach to manage the impact of change that is introduced during the life cycle of the project. Within the adaptive approach to delivery, the idea of an evolutionary delivery may also reduce the need for a formal impact assessment to be performed when a change is proposed to a requirement.
QUESTION 179
A business analyst (BA) is planning the requirements attributes. The BA received a long list of requirements that must be implemented in different phases. Which requirements attribute can the BA include to allocate the requirements to the proper phase?
A. Status B. Author C. Priority D. Source
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Priority: indicates relative importance of requirements. Priority can refer to the relative value of a requirement or to the sequence in which it will be implemented.
QUESTION 180
A business analyst (BA) is working on a complex project involving many stakeholders for which the business case has been previously completed and signed off. After an organizational restructure, new stakeholders have been assigned to the project working group, but do not see the value in the project outcomes and refuse to collaborate. What is a guideline or tool the BA can use to focus stakeholders on a common goal?
A. A business requirements document B. An alternate stakeholder plan
C. A stakeholder matrix
D. A future state description
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 181
Due to a change in regulation, a solution being implemented has a new compliance requirement that must be evaluated. The requirements change strategy focuses on total cost of change as the primary driver for decisions. The business analyst (BA) compiled the following impact assessment of the proposed change based on the new compliance requirement.
What recommendation should the BA make to the stakeholders based on the above information?
A. Approve the requirement
B. Request additional information C. Defer the requirement
D. Reject the requirement
Correct Answer: B Section: (none)
Explanation Explanation/Reference:
QUESTION 182
A lead business analyst (BA) analyzed the performance of all BA's within the organization. How should the BA approach communicating the results to stakeholders?
A. Compare a solution used at another company B. Identify the performance objectives
C. Select performance measures
D. Determine the reporting requirements
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 183
A company wants to increase transaction service offerings using its on-line channels. The existing application already has some of the required functionality. A new project has been initiated to implement the additional capabilities but the company management is unsure of the complexity of the project. What exercise must be carried out to determine the changes needed in the new application?
A. Perform gap analysis of current and future states B. Identify internal solution component dependencies C. Evaluate competitor applications
D. Assess organizational culture
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
Gap analysis: A comparison of the current state and desired future state of an enterprise in order to identify differences that need to be addressed.
QUESTION 184
Stakeholders need a financial report that can be published and distributed to multiple end users. They would also like the report to be developed within a specific
time frame and within cost. What must the business analyst (BA) do to achieve this goal?
A. Review the project budget
B. Revise business requirements C. Define solution approaches
D. Update the project schedule
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 185
The business analyst (BA) has traced the requirements for the interaction between a customer and the new online ordering system. Besides enabling the BA to ensure quality of the requirements to stakeholders, tracing the requirements will also enable the BA to:
A. show all of the decision points in the business process.
B. illustrate the relationships between relevant requirements. C. capture all users that will be impacted by the project.
D. detail the inner workings of the system being changed.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 186
A banking giant recently found a major security loophole in their online banking platform that could expose customer information. Security experts and the business analyst (BA) develop a low cost, low effort emergency fix to address this issue. What factor should the BA use to convince the bank to move forward with the emergency fix?
A. Cost
B. Schedule C. Impact D. Urgency
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
The urgency of the repair is generally based on the level of disruption caused. In some cases the scope of the repair effort is very large, so the repair is managed as a project.
QUESTION 187
An organization's Business Analysis Center of Excellence (BACoE) has deployed several business analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of the project, the BACoE seeks to determine the effectiveness of the business analysis work. Which of the following techniques could be used to elicit feedback from all affected stakeholders?
A. Brainstorming
B. Business cases
C. Surveys
D. Root cause analysis
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
Explanation:
Survey or questionnaire presents a set of questions to stakeholders and subject matter experts (SMEs), whose responses are then collected and analyzed in order to formulate knowledge about the subject matter of interest. The questions can be submitted in written form or can be administered in person, over the telephone, or using technology that can record responses.
QUESTION 188
A project's business requirements require that the new solution reduce the labor costs currently attributed to performing end of month accounting procedures. Currently the company routinely must pay overtime to meet the deadline. The business analyst (BA) has been documenting the process and wants to ensure that the approach to the process design is feasible for the staff who perform the end of month procedures. Which of the following stakeholders will provide this verification?
A. Implementation subject matter expert B. Domain subject matter expert
C. Operational support
D. Project sponsor
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 189
A business analyst (BA) is working on a set of tasks to establish a governance process for the project. The BA intends to identify who has authority and responsibility to propose changes, who should be involved in the change discussions, and how changes will be documented and communicated. Which of the following are the inputs that would help the BA complete the task?
A. Business analysis approach and stakeholder engagement approach
B. Governance approach and stakeholder engagement approach
C. Governance approach and business analysis approach
D. Stakeholder engagement approach and information management approach
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Reference:
BABOK v.3.0 – IIBA – A Guide to the Business Analysis Body of Knowledge – International Institute of Business Analysis (2015) (Page 47)
QUESTION 190
A business analyst (BA) is verifying requirements for a software solution. The BA needs to confirm that items determined to be important are included in the final requirements deliverable. Which of the following will help the BA complete this task?
A. Checklists
B. Requirements matrix C. Evaluation criteria
D. Prioritization
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
Checklists are used for quality control when verifying requirements and designs. Checklists may include a standard set of quality elements that business analysts use to verify the requirements, or they may be specifically developed to capture issues of concern. The purpose of a checklist is to ensure that items determined to be important are included in the final requirements deliverables, or that steps required for the verification process are followed.
QUESTION 191
An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?
A. Context Diagram B. Data Dictionary C. Visual Prototype D. Business Rules
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
Explanation:
A context diagram is a data flow diagram that shows an entire system and how it exchanges information with external entities. It is like the big-picture view and is often used to describe the high-level context of net input flow and output flows of a system.
QUESTION 192
There are competing needs from the different business areas that will use a new system. The business analyst (BA) sets up a weekly meeting with a structured agenda to review the total effort, cost, business impact and risk of each requirement with the business leads to determine what is included in each release of the solution. What approach has the BA defined?
A. Prioritization approach
B. Communication approach C. Collaboration approach D. Traceability approach
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 193
A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?
A. Ignore the manual's information when creating the BPM since it is about a different situation
B. Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
C. Create a new version of the manual based on the original
D. Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 194
During planning, elicitation, and sign off of requirements, the stakeholders felt that their opinions were not heard and information was not frequently shared. What major competency was lacking in this process?
A. Collaboration B. Trustworthiness C. Information
D. Communication
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 195
A business analyst (BA) must model information characteristics across multiple information systems for a project. What type of model captures this information?
A. Interface analysis
B. Business capability analysis C. Decision analysis
D. Force field analysis
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 196
A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader who predicted that many of the regulations currently imposed by the government will change very soon. The BA carefully documented all these inputs from the thought leader because it will impact many of the strategic initiatives of the insurance company. What specific element of requirement validation is being executed by the BA?
A. Identify constraints
B. Define measurable evaluation criteria C. Identify assumptions
D. Evaluate alignment with solution scope
Correct Answer: D Section: (none) Explanation
Explanation/Reference: