HRCI Certification Questions + Answers Part 3
Posted: Fri Feb 25, 2022 3:53 am
QUESTION 57
A corporation is considering building a greenfield operation for a R&D site in Bangalore, India According to the strategic plan, technical managers from headquarters will manage these employees and incorporate them in their current engineering product deployments. Which of the following is NOT an advantage of pursuing heterogeneous global teams?
A. Localresponsivensivenesstocustormers
B. Transferofknowledgebetweenthetwoormoresites C. Easier to agree on a specific decision
D. More innovative ideeas developed
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 58
Which of the following is one of the primary outcomes of a job analysis?
A. Jobspecifications
B. Performancecriteria
C. Highlystructuredquestionnaires D. Competencymodel
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 59
An organization is in the growth stage of the oraganizational life cycle. If has five locations, one in the U.S. (headquarters), two in Asia, one in South America, and one in Europe. The company has decided to utilize a geographic oranizational structure. Although the foreign locations are relatively new, each office has focused on building both technical talent within is own site. Therefore , each location is fully operational each running fairly independently. However, once a year the executive team form headquarters visits each office to meet with the managers at each site to discuss the coming fiscal year’s strategic goals and objectives, Which of the following factors does NOT play a factor in determining the global staffing approach in this scenario?
A. Globalgrowthstrategyoforganization
B. Fairlylocallyresponsivestrategybyheadquarters C. Strategic plans identified by hesdquarters
D. Relative maturity of each global location
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 60
Which of the following is NOT an international assignee?
A. Expatriate
B. Inpatriate
C. Thirdcountrynationals D. Local nationals
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 61
Which of the following is NOT a potential reason for geographic differentials in pay?
A. Differentcostoflivingstandards
B. Incentivetoattractakilledworkerstoanarea,whichnormallyhasrainfor80%oftheyear C. Existence of a large group of minorities in the area
D. Incentive to attract workers to a foreign country
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 62
Which of the following is NOT a potential outcome of a poor decision making process by the individual in resolving to pursue an international assignment?
A. Homecountrymanageraddressesproblemsquicklyandthoroughlywhiletheindividualisonassignment
B. Dissatisfactionbyassognee’sfamily
C. Individual evaluates aspectds of the international assignment incorrectly due to the lack of knowledge in doing so D. Unrealistic expectations about assignment
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 63
Which of the following is the least important factor to consider when evalusting a third-party contractor to outsource benefits administration?
A. Detailedauditstructure
B. Responsetimetoclientquestions
C. Price
D. Preexisting/ existing relationships with carriers
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 64
Which of the following is a disadvantage of utilizing internal recruitment methods ?
A. Moraleproblem
B. Misplacements
C. Organizational inbreeding D. Long orientation time
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 65
Which of the following represents an argument why nations should confer within organizations like the EU to create minimum labor standards worldwide ?
A. Passingjudgmentcanbeviewedasimperialistic
B. Putssomecountriesatacompetitivedisadvantage
C. In order to meet binding regulations of the respective organization
D. May impede a nation ? s comparative advantage, only worsening conditions for internally
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 66
Which of the following is an explicit factor of a corporate culture ?
A. Authorityandworkingrelationshipsbetweenemployees B. Values,normsandbeliefs
C. Communication styles
D. Systems and processes
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 67
Which of the following actions is NOT subject to prosecution, based on the Age Discrimination in Employment Act ( ADEA )?
A. AgebaseddiscriminationagainstaU.S.citizeninPakistanbyanIndiabasedcorporation.
B. AgebaseddiscriminationagainstaU.S.citizeninPakistanbyaU.S.basedcorporation.
C. Agebaseddiscriminationagainstanon-U.S.citizeninPakistanbyanIndiabasedcorporation. D. Agebaseddiscriminationagainstanon-U.S.citizeninPakistanbyaU.S.basedcorporation.
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 68
Which of the following laws does NOT apply outside of the United States for U.S. Based firms ?
A. AmericanswithDisabilitiesAct(ADA)
B. National Labor Relations Act (W agner Act)
C. Foreign Corruption Practices Act (FCPA)
D. Title VII of the Civil Right Act
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 69
Which of the following indicators is lagging indicator ?
A. Returnofshareholdervalue B. Reducedturnover
C. Customer satisfaction
D. Production throughput
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 70
Which of the following types of organizational structures would be MOST effective in being responsive to customer?
A. Lineunits B. Matrix
C. Divisional D. Functional
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 71
An organization is in the growth stage of the organizational life cycle. The company is a small staffing firm made up with a founder who largely performs a business development individuals, and 2 junior recruiters who perform most the administrative function. Each recruiter is paired up with a business development individual to target a specific niche in professions-sales and marketing vs. engineering vs. administrative staff (ie clerical, accounting, etc). Which of the following types of organizational structures is recommended?
A. Centralization
B. Divisional
C. Functional
D. Narrow span of control
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 72
Which of the following best describes an organization’s compensation philosophy if the average employee’s compa-ratio is determined to be 0.70?
A. Lagsthemarket
B. Servesasabenchmark C. Leads the market
D. At the market
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 73
A Peoplesoft consultant is interested in moving up in management. In order to do that, she has just started attending a part-time MBA program at Columbia University. In addition, she realizes that she needs additional global experience. Which of the following would MOST benefit this person if they would like to pursue the management track ?
A. Job-sharing
B. Mentoring
C. Succession planning D. Expatriate mentoring
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 74
A global team is made up of 5 individuals and a manager. The manager is located at headquarters in the U.S., 2 individuals are in Europe, and 3 individuals are in 3 different locations in Asia. The manager defines the group's goals, delegates work, and makes tough decisions when necessary.
His team is made up of a creative innovator, a person to deal with all of the operational details and requirements, a person who continuously communicates across the group and explores alternatives; a strategic thinker, and a person to evaluate and curtail potential errors and negative consequences. In this scenario, which of the following is NOT an aspect that the manager should monitor in order to ensure a successful global team ?
A. Buildingtrustamongsttheteam
B. Establishinggoalsandboundariesacrosstheteam
C. Add a person into the team to play the coordinator role D. Resolving conflicts amongst the team
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 75
A product manager is sent around the world to visit the various engineering sites in order to help develop the appropriate customer customer specifications into the final product. According to Hofstede, which of the following is NOT a potential underlying cultural value that the product manager should consider as being implicit in the interactions with the engineers and their behavior ?
A. Definedgenderroles
B. Individualismvs.collectivism C. Level of uncertainty avoidance D. Universalism vs. particularism
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 76
You have recruited an engineering architect for a short-term international assignment in Bangalore, India. During the pre-departure training, you ask the training consultant to focus on providing immediate survival techniques. For example, the trainer outlines where the individual can obtain assistance and explains logistical realities of getting around in the host country. Which of the following processes does this describe ?
A. Assimilation B. On-boarding C. Relocation
D. Outplacement
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 77
A U.S. based high tech company has just built a new manufacturing operation in Beijing, China. Over the last two months, they have been trying to recruit skilled and unskilled labor to fill the new open positions. In addition, the company has decided to create 2 international assignments to fill identified skill gaps.
One position is for a Senior Manufacturing Manager/Director to get the operation up and running within 4 more months meeting identified planned outs and the second position is for a Senior Manufacturing Engineer to deal with any engineering issues when developing the process. When trying to identify potential internal candidates for the Senior Manufacturing Manager/Director position through the skills inventory, which of the following skills is the LEAST relevant ?
A. AbilitytospeakChinese
B. Pastexperiencewithcreatingnewmanufacturingoperations
C. Past international experience
D. Strong technical understanding of manufacturing the designated product line
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 78
You are in the process of developing a global compensation structure. Which of the following factors does NOT affect the strategy pursued ?
A. Lawsandregulations
B. Culturaldifferences
C. Economic factors
D. Career management system
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 79
After two years of selling mostly prototypes of their product, built to customer specifications, a company is beginning to commercialize this product. The current average cost to build the product is $1000 per unit, where $600 is the bill of materials and $400 id the direct labor. The company currently produces at the run rate of the 100 good units per week from 200 total units processed. The firm currently sells the product at $1500 per unit, without volume discounts. One of the major pressures from their customers is to cut costs by 40% within one year. Which of the following strategies should the firm pursue first based on the following research data ? Please assume there is infinite customer demand.
A. Acquiringacompanyoverseasinordertomanufacturetheproduct,whichwouldreducecostsby75%inYear1(5%probabilityofthesuccess)
B. Developingaturnkeyoperationthatreducescostsby65%inYear1(30%probabilityofthesuccess)
C. Participate in a joint venture for new R&D that would help reduce costs by 50% by improving yields in Year 1 (20% probability of success ) D. Licensing out the technology to a corporation in another country that would reduce costs by 55% in Year 1 (15% probability of success )
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 80
A U.S. based high tech company has just built a new manufacturing operation in Beijing, China. Over the last two months, they have been trying to recruit skilled and unskilled labor to fill the new open positions. In addition, the company has decided to create 2 international assignments to fill identified skill gaps.
One position is for a Senior Manufacturing Manager/Director to get the operation up and running within 4 more months meeting identified planned outs and the second position is for a Senior Manufacturing Engineer to deal with any engineering issues when developing the process. When trying to identify potential internal candidates for the Senior Manufacturing Engineering position through the skills inventory, which of the following skills is the MOST relevant ?
A. Adaptabilitywithworkingwithdifferentpeoplefromdifferentcultures
B. AbilitytospeakChinese
C. Past international experience
D. Strong technical understanding of manufacturing designated product line
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 81
You have decided to outsource the moving service for all expatriate assignments. After an individual is chosen and has accepted an international assignment, you provide all necessary contact information to both parties with specific deadlines. Which of the following steps is the next step in managing the vendor ?
A. Monitoringoperationsforcontinualimprovement
B. Specifyingobjectivestothevendor
C. Ensuring regular communication and reporting between parties D. Periodic management reports
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 82
What is a disadvantage of the divisional departmentalization ?
A. Focusistoonarrow
B. Inefficientuseofhumanresources
C. Disregards broader organizational considerations D. Unity of command is lost
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 83
Which of the following describes a statement that specifies the activities which the organization intends to pursue and the course it has charted for the future ?
A. MissionStatement
B. VisionStatement
C. Organizational Values D. Strategic Plan
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 84
Which of the following competencies is required for a global leader to succeed cross-functionally across groups ?
A. Transferringknowledge B. Establishingcredibility C. Obtaining information D. Selling
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 85
HR Management is a key factor in building competitiveness through its alignment with the organization's strategies. Which of the following BEST describes the functions of personnel focused on achieving this aspect of their role ?
A. Thechangepartner,operational,andadministrative B. Thebuilder,strategic,andoperational
C. The navigator, strategic, and operational
D. The navigator, operational, and administrative
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 86
A company decides to develop a bonus program as an incentive for employees to increase the number of corporate-owned patents and product innovations. The human resources department is responsible for measuring the increase in the number of patents over time and the increase in the number of R&D projects. Which of the following types of measure BEST describes these metrics ?
A. Results&Valuecreationmeasure B. Valuecreationmeasure
C. Activitymeasure
D. Activity&Valuecreationmeasure E. Resultsmeasure
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 87
A company is evaluating its performance appraisal method for its international office in Japan. According to Japanese culture, feedback should be formal and focused around the performance of the group. Similarly, rewards should be applied evenly across those at the same level within a group and progressively increase as you go up the hierarchy. Which of the following performance appraisal methods would be the most effective tool to manage their performance ?
A. Criterionreferencedmeasurement B. Normreferencedmeasurement
C. 360 degree rating
D. Open ended essay
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 88
A U.S. based high tech company has built a R&D office in Bangalore, India. Four years have passed since the greenfield operation was successfully built. During this time, the new location has taken on higher priority engineering projects and has trained and developed managerial skills of its newly recruited managers in Bangalore.
Headquarters wants the office to take on a new engineering project that would expand its business in the U.S. by adding a new product line. This project has been identified as the most important objective for the corporation in the mid-term. The project is still in the phase of identifying specifications and developing milestones, where the engineering management ream is working closely with the product manager. The management team understands that it must create an international assignment program to have this project run smoothly. The team believes that extended business travel would be the most appropriate program.
In order to confirm their belief, the HR manager does extensive research. The analysis shows that extended business travel will result in $10,000,000 addition
revenue in the first year and $5,000,000 additional revenue in the second year due to the customization of the product to customer demand. The cost of the program is $400,000 initial investment plus a variable cost of $100,000 per year. What is the return on investment in the first year ?
A. 20% B. 500% C. 250% D. 40%
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 89
Which of the following is NOT a pay survey?
A. Publishedsurveys B. Jobevaluation
C. In-house surveys D. Utilization
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 90
A company has planned and executed an a successful 3-year international assignment of an individual to its new office in Beijing, China. The individual has three more month on assignment before returning to the United States. The expatriate has repeatedly e-mailed and called leaving messages with both the home country manager and the human resources professional in orger to inquire about his new role after the assignment, but has not received any response. In response, the international assignee has gotten more anxious, which has affected his productivity. Which of the following outcomes is NOT likely as a direct result of the above scenario?
A. Individualquitsafterreturningfromtheassignment B. Successfulrepatriation
C. Brownout of the individual
D. Host country manager facilitates the response regarding his career growth
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 91
Which of the following scenarios does NOT usually lead to driving global organizational change?
A. Operationalproblems
B. Initiativetoreducecosts
C. Response to competitive threat D. Turnover in a region
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 92
Amongst the following stages of the merger & acquisition process, when does HR usually play the largest role?
A. M&A prospects identified B. M&Astrategyformulation C. Integrate operations
D. Due diligence
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 93
The Operations department focuses on providing goods and services to the customer in an efficient, effetive, timely manner. Which of the following is NOT a responsibility of Operations?
A. Cost
B. Productivity
C. Quality
D. Distribution channel
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 94
An organization has decided to utilize a geographic organizational structure. It has several offices throughout Europe and one office in Asia, in particular, in Shenzhen, China. Although the European offices are very well integrated into headquarters, the office in China has been running fairly independently. Of the locations, this offices has been the most resistant to expatriates entering and to developing local talent.
In fact, headquarters suspects that most of the hiring and promotions have been based on nepotism. After performing a global gap analysis, the global HR team has identified an initiative to identify at least three potential candidates for each Senior Director and VP position. Which of the following describes the BEST tactical plan to address this initiative?
A. Bytheendofyear1,successionplanswillbedevelopedforallSeniorDirectorsinthecompany
B. Bytheendofyear1,75%ofallmanagersinChinawillbeenrolledinManagement101courseforatleast3hoursperweekandparticipateinmentoring programs
C. All offices have developed a succession plan for Senior Director and VP positions, except for the China office D. 15% of positions still need a viable succession plan
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 95
A company is considering moving its production offshore to Shenzhen, Chian. Which of the following is NOT a potential negative consequence of this strategy?
A. Largeinitialinvestmentduringtransferofknowledge
B. Declineinemployeemoraleduetofearoflosingtheirjobs C. Inhibits internal development of critical skills and knowledge D. Loss of R&D capability
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 96
Which category of employees is likely to have the widest pay range?
A. Mechanics
B. Administrative Assistants C. Engineers
D. Executives
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 97
Which of the following financial statements would you use in order to calculate gross profit margin?
A. Balancesheet
B. Assets
C. Statement of cash flows D. Income statement
Correct Answer: D Section: (none)
Explanation Explanation/Reference:
QUESTION 98
An individual enjoys traveling to all parts of the world, the more exotic and different, the better. Which of the following global leadership characteristics identified by Black, Morison, and Gregersen does this behavior exhibit?
A. Character
B. Perspective
C. Savvy
D. Inquisitiveness
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 99
Which of the following describes a framework a framework that links business strategies with day-to-day activities?
A. OrganizationalValues
B. ManagementbyObjective(MVO) C. Strategic Plan
D. Balanced Scorecard
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 100
When communicating cross-culturally, which of the following filters is the LEAST likely to impact and distort the message sent?
A. Culture
B. Language
C. Non-verbal cues D. Experiences
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 101
A company has two locations and is in the domestic stage of globalization. The firm has identified an objective to become a truly multinational corporation in 5 years in order to become competitive and reduce overall costs of operations. Given this strategic goal, which of the following international assignments would result in the highest ROI?
A. Operationsexecutivewiththefollowingtangiblecosts=$180,000salary+$70,000allowances+$60,000servicestoopenupoperationsinthesecondlocation
B. Humanresourcesmanagerwiththefollowingtangiblecosts=$105,000salary+$70,000allowances+$60,000servicestoopenupoperationsinthesecond location
C. Customer service coordinator with the following tangible costs = $55,000 salary + $50,000 allowances + $30,000 services to open up the market in the second location
D. Sales executive with the following tangible costs = $180,000 salary + $70,000 allowances + $60,000 services to open up the market in the second location
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 102
A company just posted openings for entry-level finance positions. There were 400 total job applicants. The organization narrows the candidate pool to 20 qualified applicants and schedules interviews with all of them. The company offers employment to 10 applicants and 6 individuals accept the offers. What is the yield ratio of offers to interviews?
A. 50% B. 60% C. 2.5% D. 33%
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 103
Which of the following individuals’ participation would add the LEAST value in the selection process to find the most suitable candidate for an international assignment?
A. Homecountryco-worker
B. Hostcountrysupervisor
C. Another expatriate who has worked in the host country D. Homecountrysupervisor
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 104
Which of the following functional HR goals do NOT align with the organization’s long-term objective to expand international operational capacity?
A. Developapoolofcandidatetodrawonforexpatriateassignments
B. Developselectionmethodstohireindividualsfromdiverseracialbackgroundstoaddtalentforpotential
C. Develop a skills inventory to identify talents available to the company and its match to specific assignments D. Develop models to better predict a person’s likelihood of success or failure in foreign environment
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 105
A company has two locations and is in the domestic stage of globalization. Headquarters is in the U.S. focused on R&D, and another site has been built in Asia to manufacture the product. The firm has identified an objective to become a truly multinational corporation in 5 years in order to become components will likely MOST benefit this company by pursuing international assignments?
A. Betterstrategicdecision-making B. Managementcontrols
C. Increased collaboration globally D. Knowledge sharing
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
A corporation is considering building a greenfield operation for a R&D site in Bangalore, India According to the strategic plan, technical managers from headquarters will manage these employees and incorporate them in their current engineering product deployments. Which of the following is NOT an advantage of pursuing heterogeneous global teams?
A. Localresponsivensivenesstocustormers
B. Transferofknowledgebetweenthetwoormoresites C. Easier to agree on a specific decision
D. More innovative ideeas developed
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 58
Which of the following is one of the primary outcomes of a job analysis?
A. Jobspecifications
B. Performancecriteria
C. Highlystructuredquestionnaires D. Competencymodel
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 59
An organization is in the growth stage of the oraganizational life cycle. If has five locations, one in the U.S. (headquarters), two in Asia, one in South America, and one in Europe. The company has decided to utilize a geographic oranizational structure. Although the foreign locations are relatively new, each office has focused on building both technical talent within is own site. Therefore , each location is fully operational each running fairly independently. However, once a year the executive team form headquarters visits each office to meet with the managers at each site to discuss the coming fiscal year’s strategic goals and objectives, Which of the following factors does NOT play a factor in determining the global staffing approach in this scenario?
A. Globalgrowthstrategyoforganization
B. Fairlylocallyresponsivestrategybyheadquarters C. Strategic plans identified by hesdquarters
D. Relative maturity of each global location
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 60
Which of the following is NOT an international assignee?
A. Expatriate
B. Inpatriate
C. Thirdcountrynationals D. Local nationals
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 61
Which of the following is NOT a potential reason for geographic differentials in pay?
A. Differentcostoflivingstandards
B. Incentivetoattractakilledworkerstoanarea,whichnormallyhasrainfor80%oftheyear C. Existence of a large group of minorities in the area
D. Incentive to attract workers to a foreign country
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 62
Which of the following is NOT a potential outcome of a poor decision making process by the individual in resolving to pursue an international assignment?
A. Homecountrymanageraddressesproblemsquicklyandthoroughlywhiletheindividualisonassignment
B. Dissatisfactionbyassognee’sfamily
C. Individual evaluates aspectds of the international assignment incorrectly due to the lack of knowledge in doing so D. Unrealistic expectations about assignment
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 63
Which of the following is the least important factor to consider when evalusting a third-party contractor to outsource benefits administration?
A. Detailedauditstructure
B. Responsetimetoclientquestions
C. Price
D. Preexisting/ existing relationships with carriers
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 64
Which of the following is a disadvantage of utilizing internal recruitment methods ?
A. Moraleproblem
B. Misplacements
C. Organizational inbreeding D. Long orientation time
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 65
Which of the following represents an argument why nations should confer within organizations like the EU to create minimum labor standards worldwide ?
A. Passingjudgmentcanbeviewedasimperialistic
B. Putssomecountriesatacompetitivedisadvantage
C. In order to meet binding regulations of the respective organization
D. May impede a nation ? s comparative advantage, only worsening conditions for internally
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 66
Which of the following is an explicit factor of a corporate culture ?
A. Authorityandworkingrelationshipsbetweenemployees B. Values,normsandbeliefs
C. Communication styles
D. Systems and processes
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 67
Which of the following actions is NOT subject to prosecution, based on the Age Discrimination in Employment Act ( ADEA )?
A. AgebaseddiscriminationagainstaU.S.citizeninPakistanbyanIndiabasedcorporation.
B. AgebaseddiscriminationagainstaU.S.citizeninPakistanbyaU.S.basedcorporation.
C. Agebaseddiscriminationagainstanon-U.S.citizeninPakistanbyanIndiabasedcorporation. D. Agebaseddiscriminationagainstanon-U.S.citizeninPakistanbyaU.S.basedcorporation.
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 68
Which of the following laws does NOT apply outside of the United States for U.S. Based firms ?
A. AmericanswithDisabilitiesAct(ADA)
B. National Labor Relations Act (W agner Act)
C. Foreign Corruption Practices Act (FCPA)
D. Title VII of the Civil Right Act
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 69
Which of the following indicators is lagging indicator ?
A. Returnofshareholdervalue B. Reducedturnover
C. Customer satisfaction
D. Production throughput
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 70
Which of the following types of organizational structures would be MOST effective in being responsive to customer?
A. Lineunits B. Matrix
C. Divisional D. Functional
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 71
An organization is in the growth stage of the organizational life cycle. The company is a small staffing firm made up with a founder who largely performs a business development individuals, and 2 junior recruiters who perform most the administrative function. Each recruiter is paired up with a business development individual to target a specific niche in professions-sales and marketing vs. engineering vs. administrative staff (ie clerical, accounting, etc). Which of the following types of organizational structures is recommended?
A. Centralization
B. Divisional
C. Functional
D. Narrow span of control
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 72
Which of the following best describes an organization’s compensation philosophy if the average employee’s compa-ratio is determined to be 0.70?
A. Lagsthemarket
B. Servesasabenchmark C. Leads the market
D. At the market
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 73
A Peoplesoft consultant is interested in moving up in management. In order to do that, she has just started attending a part-time MBA program at Columbia University. In addition, she realizes that she needs additional global experience. Which of the following would MOST benefit this person if they would like to pursue the management track ?
A. Job-sharing
B. Mentoring
C. Succession planning D. Expatriate mentoring
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 74
A global team is made up of 5 individuals and a manager. The manager is located at headquarters in the U.S., 2 individuals are in Europe, and 3 individuals are in 3 different locations in Asia. The manager defines the group's goals, delegates work, and makes tough decisions when necessary.
His team is made up of a creative innovator, a person to deal with all of the operational details and requirements, a person who continuously communicates across the group and explores alternatives; a strategic thinker, and a person to evaluate and curtail potential errors and negative consequences. In this scenario, which of the following is NOT an aspect that the manager should monitor in order to ensure a successful global team ?
A. Buildingtrustamongsttheteam
B. Establishinggoalsandboundariesacrosstheteam
C. Add a person into the team to play the coordinator role D. Resolving conflicts amongst the team
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 75
A product manager is sent around the world to visit the various engineering sites in order to help develop the appropriate customer customer specifications into the final product. According to Hofstede, which of the following is NOT a potential underlying cultural value that the product manager should consider as being implicit in the interactions with the engineers and their behavior ?
A. Definedgenderroles
B. Individualismvs.collectivism C. Level of uncertainty avoidance D. Universalism vs. particularism
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 76
You have recruited an engineering architect for a short-term international assignment in Bangalore, India. During the pre-departure training, you ask the training consultant to focus on providing immediate survival techniques. For example, the trainer outlines where the individual can obtain assistance and explains logistical realities of getting around in the host country. Which of the following processes does this describe ?
A. Assimilation B. On-boarding C. Relocation
D. Outplacement
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 77
A U.S. based high tech company has just built a new manufacturing operation in Beijing, China. Over the last two months, they have been trying to recruit skilled and unskilled labor to fill the new open positions. In addition, the company has decided to create 2 international assignments to fill identified skill gaps.
One position is for a Senior Manufacturing Manager/Director to get the operation up and running within 4 more months meeting identified planned outs and the second position is for a Senior Manufacturing Engineer to deal with any engineering issues when developing the process. When trying to identify potential internal candidates for the Senior Manufacturing Manager/Director position through the skills inventory, which of the following skills is the LEAST relevant ?
A. AbilitytospeakChinese
B. Pastexperiencewithcreatingnewmanufacturingoperations
C. Past international experience
D. Strong technical understanding of manufacturing the designated product line
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 78
You are in the process of developing a global compensation structure. Which of the following factors does NOT affect the strategy pursued ?
A. Lawsandregulations
B. Culturaldifferences
C. Economic factors
D. Career management system
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 79
After two years of selling mostly prototypes of their product, built to customer specifications, a company is beginning to commercialize this product. The current average cost to build the product is $1000 per unit, where $600 is the bill of materials and $400 id the direct labor. The company currently produces at the run rate of the 100 good units per week from 200 total units processed. The firm currently sells the product at $1500 per unit, without volume discounts. One of the major pressures from their customers is to cut costs by 40% within one year. Which of the following strategies should the firm pursue first based on the following research data ? Please assume there is infinite customer demand.
A. Acquiringacompanyoverseasinordertomanufacturetheproduct,whichwouldreducecostsby75%inYear1(5%probabilityofthesuccess)
B. Developingaturnkeyoperationthatreducescostsby65%inYear1(30%probabilityofthesuccess)
C. Participate in a joint venture for new R&D that would help reduce costs by 50% by improving yields in Year 1 (20% probability of success ) D. Licensing out the technology to a corporation in another country that would reduce costs by 55% in Year 1 (15% probability of success )
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 80
A U.S. based high tech company has just built a new manufacturing operation in Beijing, China. Over the last two months, they have been trying to recruit skilled and unskilled labor to fill the new open positions. In addition, the company has decided to create 2 international assignments to fill identified skill gaps.
One position is for a Senior Manufacturing Manager/Director to get the operation up and running within 4 more months meeting identified planned outs and the second position is for a Senior Manufacturing Engineer to deal with any engineering issues when developing the process. When trying to identify potential internal candidates for the Senior Manufacturing Engineering position through the skills inventory, which of the following skills is the MOST relevant ?
A. Adaptabilitywithworkingwithdifferentpeoplefromdifferentcultures
B. AbilitytospeakChinese
C. Past international experience
D. Strong technical understanding of manufacturing designated product line
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 81
You have decided to outsource the moving service for all expatriate assignments. After an individual is chosen and has accepted an international assignment, you provide all necessary contact information to both parties with specific deadlines. Which of the following steps is the next step in managing the vendor ?
A. Monitoringoperationsforcontinualimprovement
B. Specifyingobjectivestothevendor
C. Ensuring regular communication and reporting between parties D. Periodic management reports
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 82
What is a disadvantage of the divisional departmentalization ?
A. Focusistoonarrow
B. Inefficientuseofhumanresources
C. Disregards broader organizational considerations D. Unity of command is lost
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 83
Which of the following describes a statement that specifies the activities which the organization intends to pursue and the course it has charted for the future ?
A. MissionStatement
B. VisionStatement
C. Organizational Values D. Strategic Plan
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 84
Which of the following competencies is required for a global leader to succeed cross-functionally across groups ?
A. Transferringknowledge B. Establishingcredibility C. Obtaining information D. Selling
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 85
HR Management is a key factor in building competitiveness through its alignment with the organization's strategies. Which of the following BEST describes the functions of personnel focused on achieving this aspect of their role ?
A. Thechangepartner,operational,andadministrative B. Thebuilder,strategic,andoperational
C. The navigator, strategic, and operational
D. The navigator, operational, and administrative
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 86
A company decides to develop a bonus program as an incentive for employees to increase the number of corporate-owned patents and product innovations. The human resources department is responsible for measuring the increase in the number of patents over time and the increase in the number of R&D projects. Which of the following types of measure BEST describes these metrics ?
A. Results&Valuecreationmeasure B. Valuecreationmeasure
C. Activitymeasure
D. Activity&Valuecreationmeasure E. Resultsmeasure
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 87
A company is evaluating its performance appraisal method for its international office in Japan. According to Japanese culture, feedback should be formal and focused around the performance of the group. Similarly, rewards should be applied evenly across those at the same level within a group and progressively increase as you go up the hierarchy. Which of the following performance appraisal methods would be the most effective tool to manage their performance ?
A. Criterionreferencedmeasurement B. Normreferencedmeasurement
C. 360 degree rating
D. Open ended essay
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 88
A U.S. based high tech company has built a R&D office in Bangalore, India. Four years have passed since the greenfield operation was successfully built. During this time, the new location has taken on higher priority engineering projects and has trained and developed managerial skills of its newly recruited managers in Bangalore.
Headquarters wants the office to take on a new engineering project that would expand its business in the U.S. by adding a new product line. This project has been identified as the most important objective for the corporation in the mid-term. The project is still in the phase of identifying specifications and developing milestones, where the engineering management ream is working closely with the product manager. The management team understands that it must create an international assignment program to have this project run smoothly. The team believes that extended business travel would be the most appropriate program.
In order to confirm their belief, the HR manager does extensive research. The analysis shows that extended business travel will result in $10,000,000 addition
revenue in the first year and $5,000,000 additional revenue in the second year due to the customization of the product to customer demand. The cost of the program is $400,000 initial investment plus a variable cost of $100,000 per year. What is the return on investment in the first year ?
A. 20% B. 500% C. 250% D. 40%
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 89
Which of the following is NOT a pay survey?
A. Publishedsurveys B. Jobevaluation
C. In-house surveys D. Utilization
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 90
A company has planned and executed an a successful 3-year international assignment of an individual to its new office in Beijing, China. The individual has three more month on assignment before returning to the United States. The expatriate has repeatedly e-mailed and called leaving messages with both the home country manager and the human resources professional in orger to inquire about his new role after the assignment, but has not received any response. In response, the international assignee has gotten more anxious, which has affected his productivity. Which of the following outcomes is NOT likely as a direct result of the above scenario?
A. Individualquitsafterreturningfromtheassignment B. Successfulrepatriation
C. Brownout of the individual
D. Host country manager facilitates the response regarding his career growth
Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 91
Which of the following scenarios does NOT usually lead to driving global organizational change?
A. Operationalproblems
B. Initiativetoreducecosts
C. Response to competitive threat D. Turnover in a region
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 92
Amongst the following stages of the merger & acquisition process, when does HR usually play the largest role?
A. M&A prospects identified B. M&Astrategyformulation C. Integrate operations
D. Due diligence
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 93
The Operations department focuses on providing goods and services to the customer in an efficient, effetive, timely manner. Which of the following is NOT a responsibility of Operations?
A. Cost
B. Productivity
C. Quality
D. Distribution channel
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 94
An organization has decided to utilize a geographic organizational structure. It has several offices throughout Europe and one office in Asia, in particular, in Shenzhen, China. Although the European offices are very well integrated into headquarters, the office in China has been running fairly independently. Of the locations, this offices has been the most resistant to expatriates entering and to developing local talent.
In fact, headquarters suspects that most of the hiring and promotions have been based on nepotism. After performing a global gap analysis, the global HR team has identified an initiative to identify at least three potential candidates for each Senior Director and VP position. Which of the following describes the BEST tactical plan to address this initiative?
A. Bytheendofyear1,successionplanswillbedevelopedforallSeniorDirectorsinthecompany
B. Bytheendofyear1,75%ofallmanagersinChinawillbeenrolledinManagement101courseforatleast3hoursperweekandparticipateinmentoring programs
C. All offices have developed a succession plan for Senior Director and VP positions, except for the China office D. 15% of positions still need a viable succession plan
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 95
A company is considering moving its production offshore to Shenzhen, Chian. Which of the following is NOT a potential negative consequence of this strategy?
A. Largeinitialinvestmentduringtransferofknowledge
B. Declineinemployeemoraleduetofearoflosingtheirjobs C. Inhibits internal development of critical skills and knowledge D. Loss of R&D capability
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 96
Which category of employees is likely to have the widest pay range?
A. Mechanics
B. Administrative Assistants C. Engineers
D. Executives
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 97
Which of the following financial statements would you use in order to calculate gross profit margin?
A. Balancesheet
B. Assets
C. Statement of cash flows D. Income statement
Correct Answer: D Section: (none)
Explanation Explanation/Reference:
QUESTION 98
An individual enjoys traveling to all parts of the world, the more exotic and different, the better. Which of the following global leadership characteristics identified by Black, Morison, and Gregersen does this behavior exhibit?
A. Character
B. Perspective
C. Savvy
D. Inquisitiveness
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 99
Which of the following describes a framework a framework that links business strategies with day-to-day activities?
A. OrganizationalValues
B. ManagementbyObjective(MVO) C. Strategic Plan
D. Balanced Scorecard
Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 100
When communicating cross-culturally, which of the following filters is the LEAST likely to impact and distort the message sent?
A. Culture
B. Language
C. Non-verbal cues D. Experiences
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 101
A company has two locations and is in the domestic stage of globalization. The firm has identified an objective to become a truly multinational corporation in 5 years in order to become competitive and reduce overall costs of operations. Given this strategic goal, which of the following international assignments would result in the highest ROI?
A. Operationsexecutivewiththefollowingtangiblecosts=$180,000salary+$70,000allowances+$60,000servicestoopenupoperationsinthesecondlocation
B. Humanresourcesmanagerwiththefollowingtangiblecosts=$105,000salary+$70,000allowances+$60,000servicestoopenupoperationsinthesecond location
C. Customer service coordinator with the following tangible costs = $55,000 salary + $50,000 allowances + $30,000 services to open up the market in the second location
D. Sales executive with the following tangible costs = $180,000 salary + $70,000 allowances + $60,000 services to open up the market in the second location
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 102
A company just posted openings for entry-level finance positions. There were 400 total job applicants. The organization narrows the candidate pool to 20 qualified applicants and schedules interviews with all of them. The company offers employment to 10 applicants and 6 individuals accept the offers. What is the yield ratio of offers to interviews?
A. 50% B. 60% C. 2.5% D. 33%
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 103
Which of the following individuals’ participation would add the LEAST value in the selection process to find the most suitable candidate for an international assignment?
A. Homecountryco-worker
B. Hostcountrysupervisor
C. Another expatriate who has worked in the host country D. Homecountrysupervisor
Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 104
Which of the following functional HR goals do NOT align with the organization’s long-term objective to expand international operational capacity?
A. Developapoolofcandidatetodrawonforexpatriateassignments
B. Developselectionmethodstohireindividualsfromdiverseracialbackgroundstoaddtalentforpotential
C. Develop a skills inventory to identify talents available to the company and its match to specific assignments D. Develop models to better predict a person’s likelihood of success or failure in foreign environment
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 105
A company has two locations and is in the domestic stage of globalization. Headquarters is in the U.S. focused on R&D, and another site has been built in Asia to manufacture the product. The firm has identified an objective to become a truly multinational corporation in 5 years in order to become components will likely MOST benefit this company by pursuing international assignments?
A. Betterstrategicdecision-making B. Managementcontrols
C. Increased collaboration globally D. Knowledge sharing
Correct Answer: B Section: (none) Explanation
Explanation/Reference: