Answer Happy

To conclude, the indirect approach for delivering bad news has five main parts: 1. Open with a buffer statement 2. Explain the situation 3. Break the bad news 4. Redirect or provide alternatives 5. End politely and forward-looking Buffer statement The first part of a negative news message, verbal or written, is a buffer statement. It provides neutral information. It sets the tone and often serves as a cushion for the information to come. It is important that the buffer not be overly positive because this can be misleading or set up the reader to expect a positive news message instead.
Exercise By following the above guidelines, please revise the following case in a professional manner. We're remodeling invoicing Hi there, We've got grand plans to make invoices smarter and easier to use. But like one of those dramatic home makeover TV shows, we need to tear down a couple of walls first. This means you won't be able to add tracked expenses to your invoices for a while. • To bill your clients for expenses, you can add them manually as invoice items. • You won't lose tracked expenses on any of your existing invoices. • If you edit an existing invoice, you can't add new tracked expenses. And if you duplicate it, tracked expenses won't carry over. You'll notice these changes shortly. We know it'll feel inconvenient, like living through a remodel. But the big reveal will be worth the wait. In the meantime, let us know what's on your wish list for invoices. Thanks for sticking with us. The QuickBooks Team