Answer Happy

Question 6: Thirty patients who check out of the Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. The number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for 16-week period is as follows: Sample Number of Dissatisfied Patients 1 6 2 3 3 10 4 7 5 2 6 9 7 11 8 7 Sample Number of Dissatisfied Patients 9 6 10 6 11 5 12 3 13 2 14 8 15 12 16 8 Construct a control chart to monitor customer satisfaction at the hospital using 30 limits and determine if the process is in control. [8 Marks]