Scenario 3 You receive an email from a member that wants to make changes to their account. You find their account and se
Posted: Sat Feb 19, 2022 2:31 pm
Scenario 3
You receive an email from a member that wants to make changes to their account. You find their account and see that they verified their identity, but in order to make changes to the account, you find that you need to confirm their full name and date of birth. When the member responds back with this information, the details do not match what’s on the account. Please write your response to the member to confirm the additional information prior to making the requested changes to their accoun
You receive an email from a member that wants to make changes to their account. You find their account and see that they verified their identity, but in order to make changes to the account, you find that you need to confirm their full name and date of birth. When the member responds back with this information, the details do not match what’s on the account. Please write your response to the member to confirm the additional information prior to making the requested changes to their accoun