Answer Happy

You’re the lead medical assistant at a busy internal medicine
office. The office manager informs you she has received numerous
patient complaints. Patients are confused with the medical
education they’re receiving from the medical assistants, which is
leading to extreme frustration. The office manager informs you that
a majority of the complaints are coming from patients who speak
English as a second language. You decide to conduct an in-service
for medical assistants to address this issue. Develop a handout for
the in-service training. The handout should include tips on how to
overcome language barriers when providing patient education. Use
the template found at the end of this document to create your
in-service handout. The template requires you to provide the
following information: Header Introduction Five main topics on
effective communication techniques for patients with language
barriers An explanation of why each communication technique is
beneficial and an example on how each technique will improve
patient and staff communication Closing statement
Template:
[Insert Introduction]
[Insert brief explanation and example for above topic.]
[Insert brief explanation and example for above topic.]
[Insert brief explanation and example for above topic.]
[Insert brief explanation and example for above topic.]
[Insert brief explanation and example for above topic.]
[Insert Closing Statement]