The purpose of capturing Voice of Customer is to:
Posted: Tue Dec 21, 2021 7:15 am
The purpose of capturing Voice of Customer is to:
Ensure there is no confusion between the contract and delivery.
Gather customer feedback.
Have a sampling exercise.
Capture stated or unstated customer needs or requirements.
Ensure there is no confusion between the contract and delivery.
Gather customer feedback.
Have a sampling exercise.
Capture stated or unstated customer needs or requirements.