Answer Happy

Care Management Quiz (Handout #4) Worth 10 points Your name: Date: 1. Key responsibilities of CHWs when providing care management services include which of the following? (Please check all that apply.) a. Provide clients with referrals to local programs and services. b. Develop the client's care management plan and tell them what they need to do to improve their health and their life. C. Identify the client's key health resources and challenges or risks. d. Obtain informed consent. 2. Tasks and duties that are within the CHW scope of practice for care management include which of the following? (Please check all that apply.) a. Advocate for the client to help them gain access to key services. b. Provide clinical treatment guidelines or recommendations. C. Share the details of your story with the client about how you overcame similar challenges and what they can do to best improve their health. d. Discuss client challenges and successes during staff meetings and case conferences.
3. The CHW intern that you are helping to train just worked with a client to develop a care management plan. The client has severe arthritis that has resulted in swelling, pain, and difficulty managing day-to-day activities. The plan includes the following information: Goal: To improve my health Actions: Use holistic methods and swim at least four times a week. Which of the following statements about the care management plan is most valid? (Please check all that apply.) a. The goal statement is not clear or precise enough. b. The client should swim more than four times a week to get the best result. C. The actions are not detailed enough. d. The plan may not be realistic. The CHW could try using a readiness ruler to check if the client feels ready to implement their plan. 4. In a hospital or health care setting, it is appropriate for the CHW care manager to advocate for a client to receive additional services such as more physical therapy sessions. (Please check one.) a. True b. False 5. Key elements for providing an effective referral include which of the following? (Please check all that apply.) a. Provide a referral for a service or program the client has expressed interest in. b. Provide the client with vouchers or discounts for services. C. Clearly explain the nature of the referral, the type of services offered, and how to access these services. d. Follow up with the client to determine if they accessed services and, if so, to find out what their experience was like. e. Clearly explain and emphasize why it is important to you that the client follow up with the referral.