Answer Happy

A patient calls you, wanting to know if her medical insurance covers a basic medical screening examination. Which of the following statements presents the best course of action? Select the single best answer: A Tell her that you have to contact a third-party agency in order to answer her question B. Tell her that basic medical screening examinations are not covered by medical insurance. C. Apologize to the patient and tell her that you do not have access to this kind of information D. Let the patient know that basic medical screening examinations are covered by her medical insurance. E. Put her on hold and ask the manager for advice concerning this situation