Thompson Packaging is an established business providing custom packaging to various industries. Only a few computerized
Posted: Sun Jun 05, 2022 9:33 pm
Thompson Packaging is an established business providing custom
packaging to various industries. Only a few computerized operations
are in the business. In an effort to become more efficient and
profitable, the vice president, Julia Thompson, has hired a systems
analyst, Robert Hanover.
Background
Director
Julia and Robert have made progress in the development of a
strategic plan for Thompson Packaging. Robert is anxious to define
the requirements for the new system. He has gathered more
information and has created the following organizational chart for
Thompson Packaging.
Robert: Julia, it’s time to start moving on the system
investigation. The mission statement is finalized and strategic
planning is well underway. I can see that the directors are
beginning to think about how their departments can benefit from
better information management.
Julia: You’re right! John McClean found out that we
lost a big order the other day because the customer was able to get
the estimate much more quickly from a company in the Midwest
because of their online presence. He’s wondering just how many
sales we are losing because of timeliness issues. I had Anna’s
group gather numbers for the directors about how many times our
profit margin has been reduced because of human error somewhere
along the order process. We are profitable, but could be more so by
reducing error and becoming more competitive with timely
information to our potential customers.
Robert: John’s area of sales is a logical place to
start the investigation. I need to interview sales reps and the
customer service rep to get an idea of the requirements for the new
information system. What kind of information will we include? What
do we want to get out? What processes need to be managed? What are
our business needs?
Julia: This will take some time, and a lot of
information needs to be gathered. You should make sure you spend
some time with the accounting clerks too, because they fill in if
the customer service rep is out sick or on vacation.
Robert: I’m ready to get started!
Questions
packaging to various industries. Only a few computerized operations
are in the business. In an effort to become more efficient and
profitable, the vice president, Julia Thompson, has hired a systems
analyst, Robert Hanover.
Background
Director
Julia and Robert have made progress in the development of a
strategic plan for Thompson Packaging. Robert is anxious to define
the requirements for the new system. He has gathered more
information and has created the following organizational chart for
Thompson Packaging.
Robert: Julia, it’s time to start moving on the system
investigation. The mission statement is finalized and strategic
planning is well underway. I can see that the directors are
beginning to think about how their departments can benefit from
better information management.
Julia: You’re right! John McClean found out that we
lost a big order the other day because the customer was able to get
the estimate much more quickly from a company in the Midwest
because of their online presence. He’s wondering just how many
sales we are losing because of timeliness issues. I had Anna’s
group gather numbers for the directors about how many times our
profit margin has been reduced because of human error somewhere
along the order process. We are profitable, but could be more so by
reducing error and becoming more competitive with timely
information to our potential customers.
Robert: John’s area of sales is a logical place to
start the investigation. I need to interview sales reps and the
customer service rep to get an idea of the requirements for the new
information system. What kind of information will we include? What
do we want to get out? What processes need to be managed? What are
our business needs?
Julia: This will take some time, and a lot of
information needs to be gathered. You should make sure you spend
some time with the accounting clerks too, because they fill in if
the customer service rep is out sick or on vacation.
Robert: I’m ready to get started!
Questions