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As a management consultant to the Chief Executive, you are required to: (A) Explain the meaning of 'Transformational leader' [1 Mark] and (B) Briefly explain the three methods used by 'Transformational leaders. [3 Marks]
Zainab, is the Customer Service Manager at WestComm Corporation. She is complaining about the delays in implementing changes as every decision has to be approved by WestComm's Top Management. Specify WestComm's type of distribution of power. [Explanation is not required)
An online toy store follows five steps to prepare customers' orders for delivery. Specify the part of the standing plan that the statement represents. [Explanation is not required]
A coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral or sad face emoji.
To achieve compliance with a new industry standard, a company develops a five-year plan in which goals are set for each year with incremental organizational changes focusing on one area of the new standard. Specify the type of change that is illustrated in this case. [Explanation is not required]