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19 ig Question 16 . Which of the following is a major quality of a negotiator? O Preparation and planning skill O Knowledge of the subject. O Ability to think clearly Ability to express thoughts verbally O Listening skill A Moving to the next question prevents changes to this answer. Question 20 Which of the characteristics below is not a success factor for outsourcing? O Understanding the company goals. A solid and structured contract. Lack of relevant expertise O Acknowledgement of the different cultures in a company. O Support and involvement of senior management. Question 17 1 points Which of the statements below, about outsourcing, is correct? O An important characteristic of outsourcing is that, for a longer period, an intensive relationship will exist between the parties involved. Turnkey outsourcing applies when the responsibility for the execution of the entire function, or activities, lies with the external provider. O With Turnkey outsourcing, the outsourcing organization is responsible for the management of the program. None of the above All of the above Full text: 0 1 points Save A Question 20 o Save A 1 points