1- Which of the following are needed to calculate the Process Capability Index, Cp? a. The specification limits and the
Posted: Mon May 30, 2022 9:06 am
1- Which of the following are needed to calculate the Process
Capability Index, Cp?
a. The specification limits and the Mean
b. The specification limits and σ^ (Sigma Cap)
c. The process Mean and σ^ (Sigma Cap)
d. The upper and lower specification limits
2- A process produces a widget with a critical height dimension.
You decide to monitor the process output of the
height using both a caliper, calibrated to 0.001", and a go/no-go
gage. What type of monitoring tools are the caliper
and go/no-go gage? a. Both the caliper and go/no-gage are attribute
tools
b. Both the caliper and go/no-gage are variable tools
c. The caliper is an attribute tool while the go/no-gage
is a variable tool
d. The caliper is a variable tool while the go/no-gage is
an attribute tool
3- The 80-20 Theory was developed by Vilfredo Pareto in 1906 to
determine which inputs have the
greatest impact on a process by looking at potential Root Causes.
Which example accurately
illustrates this principle?
a. 20% of the issues create 80% of the problems
b. 80% of the customers are satisfied 20% of the time
c. 80% of the application is used
d. 20% of the problem happens consistently
4- When starting a project with a goal to reduce Lead Time for a
customer complaint process you interview several stakeholders. One
customer service agent describes the Lead Time as the time it takes
for her to enter the complaint from the customer into the database.
A second customer service agent describes the Lead Time is the time
it takes from the customer's call to the service center until that
customer receives a resolution letter. These discrepancies in the
description of Lead Time are examples of what concept?
a. One agent is referring to an attribute measurement,
whereas the other is referring to a variable measurement
b. insight into the capability of the customer complaint
process
c. An operational definition is not in place
d. The project goal should focus on cycle time rather than
Lead Time
Capability Index, Cp?
a. The specification limits and the Mean
b. The specification limits and σ^ (Sigma Cap)
c. The process Mean and σ^ (Sigma Cap)
d. The upper and lower specification limits
2- A process produces a widget with a critical height dimension.
You decide to monitor the process output of the
height using both a caliper, calibrated to 0.001", and a go/no-go
gage. What type of monitoring tools are the caliper
and go/no-go gage? a. Both the caliper and go/no-gage are attribute
tools
b. Both the caliper and go/no-gage are variable tools
c. The caliper is an attribute tool while the go/no-gage
is a variable tool
d. The caliper is a variable tool while the go/no-gage is
an attribute tool
3- The 80-20 Theory was developed by Vilfredo Pareto in 1906 to
determine which inputs have the
greatest impact on a process by looking at potential Root Causes.
Which example accurately
illustrates this principle?
a. 20% of the issues create 80% of the problems
b. 80% of the customers are satisfied 20% of the time
c. 80% of the application is used
d. 20% of the problem happens consistently
4- When starting a project with a goal to reduce Lead Time for a
customer complaint process you interview several stakeholders. One
customer service agent describes the Lead Time as the time it takes
for her to enter the complaint from the customer into the database.
A second customer service agent describes the Lead Time is the time
it takes from the customer's call to the service center until that
customer receives a resolution letter. These discrepancies in the
description of Lead Time are examples of what concept?
a. One agent is referring to an attribute measurement,
whereas the other is referring to a variable measurement
b. insight into the capability of the customer complaint
process
c. An operational definition is not in place
d. The project goal should focus on cycle time rather than
Lead Time