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STUDENT ASSIGNMENTS 582 Chapter 12 Working in the Enterprise Checkpoint The Checkpoint exercises test your knowledge of the chapter concepts. The page number containing the answer appears in parentheses after each exercise. The Consider This exercises challenge your understanding of chapter concepts. Discover More: Visit this chapter's premium content to complete the Checkpoint exercises interactively, complete the self-assessment in the Test Prep resource from your smartphone, tablet, laptop, or desktop: and then take the Practice Test. True/False Mark T for Thue and F for False 1. Accessible information has meaning to the person who receives it. (554) 2. A typical enterprise consists of a wide variety of departments, centers, and divisions-collectively known as functional units. (554) 3. CMSs are popular in large part because of their ease of use; CMS operators need minimal technical skills. (557) 4. In most circumstances, the licensed software owner can make multiple copies of software, for back up or to share with other users. (565) 5. It is good practice to back up and wipe all data before turning over your computer or device to an IT or computer repair technician. (566) 6. With third-party extended warranties, it is easier to obtain quick service for your device than returning it to the retailer. (567) 7. Educational requirements for help desk specialists are far more stringent than they are for other careers in the technology field. (567) 8. Apps developed for a specific mobile platform or device generally work on any other device without any modification. (571) 9. Like native apps, hybrid apps are developed for specific platforms and deployed to an app store. (571) 10. Most professionals have the experience and skill set to take a certification exam without preparation. (572) 11. Data analysis certifications focus on the discovery, collection, and analysis of evidence on computers and networks. (573) 12. Employers often use social media to determine if a candidate's personality would fit into the corporate culture. (578)
Multiple Choice Select the best answer 1. decision maker. (554) a. Verifiable b. Organized company's documents. (556) a. CMS b. DMS as it is entered. (558) a. batch processing b. inference rules tables, or graphs. (558) a. detailed b. summary c. exception d. criteria 2. A(n) 3. With 4. A(n) information is arranged to suit the needs of the c. Timely d. Cost-effective allows for storage and management of a c. MRP II d. ERP , the computer processes each transaction c. rooting d. online transaction processing report consolidates data usually with totals, 5. In an expert system, the is the combined subject knowledge and experiences of the human experts. (560) a inference rules c. decision support b. artificial system intelligence (AI) d. knowledge base 6. Which of the following skills is not necessary for technology salespeople? (566) a. a general understanding of technology b. specific knowledge of the product they are selling c. testing internal components d strong people skills 7. A(n). is written for mobile devices running a particular mobile phone operating system. (571) a native app b. hybrid app c. DSS d. expert system 8. If you are interested in developing applications, you also may benefit from certifications in (574) a. hardware c. networking and web design b. operating system d. CISSP
Signature F Systems, Certifications, and Careers Chapter 12 583 Checkpoint a. processing system in which the computer processes each transaction as it is entered b. application of human intelligence to computers c. information system that manages information about customers, past purchases, interests, and the day-to-day interactions d. program that combines features of native and mobile web apps e. process of hacking into iPhones and iPads in order to make unauthorized modifications to the operating system and bypass DRM restrictions f. broad development certification that tests knowledge of tasks required during system development g. information systems that monitors and controls inventory, material purchases, and other processes related to manufacturing operations h. hardware certification that tests knowledge of computer setup, configuration, maintenance, troubleshooting, basic networking skills, and system software i. set of logical judgments that are applied to the knowledge base each time a user describes a situation to the expert system j. integration of MRP II with the information flow across an organization to manage and coordinate the ongoing activities of the enterprise Matching Match the terms with their definitions. 1. MRP (555) 2. CRM (555) 3. ERP (555) 4. OLTP (558) 5. artificial intelligence (560) 6. inference rules (560) 7. hybrid app (571) 8. A+ (573) 9. jailbreaking (574) 10. Project Management Professional (574) STUDE