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systems needed to provide flexibility so that people woulu duapt their behavior the changing circumstances in daily activities. As a starting point for systematically learning about management and behavior with organization. Fontal identified two key mental models: one emphasizing the dynamic nature of managerial roles, and the other identifying the macro-options managers have available for changing organizational performance. Questions 1. How can Fontal's manager measure outputs to ensure that they achieved their mission? A 2. If Fontal had decided to adopt a scientific management approach, do you think systems and people could be aligned 3. Using system theory as predictor of organization effectiveness, how can management ensure that the subsystem at Fontal can integrate for form an effective whole system?
Fontal Ltd is an expanding distributor of components for mobile phone and is likely to be become one of the major players in Europe. Like most organization, Fontal experienced difficulties through a period of growth, with a misalignment of systems, processes, equipment, and people. Rather than attempt to fit new challenges into the ways of old methods and structures, Fontal actively reorganized the way it functioned. It began with a new mission statement that emphasized the firm's commitment to adding value to customers through innovation and continuous improvement. As management at examined the needs and opportunities for turning around performance, it adopted a system approach. The system model examines all elements of an organization as an interacting whole, sensitive to external pressures. Fontal managers learned that, as they changed one element, such as ways off transacting with suppliers, they would also have to change internal processes and even their relationship with customers. What they realized that they had to shift from focusing only on results, to looking at the processes within the system that wen producing those results. They also knew that a redesign of organizational systems needed to provide flexibility so that people could adapt their behavior the changing circumstances in daily activities. As a starting point for systematically leaming abo r with organization. Fontal identified two key mental models: one emphasizing the dynamic natu he other identifying the macro-options managers have available for changing organizationa here to search