Answer Happy

10:07 & the 88% f Session 8 Slides Assignment 1 Part 2 (200 words) Skills for dealing with disgruntled employees Most people and organisations and to resolve workplace disputes quickly and fairly. One invaluable skill for dealing with individuals who are disgusted lupet over an intue) is called "gruntling In conflict resolution, grunting involves the following steps: defuse the affective disharmony in the conflict by allowing each person to freely express their negative attitudes and feeling a dear understanding of the basis for the cognitive disharmony by actively Einstening to each person's concerns, ensure through effective communication that each person has an accurate understanding of the other party's point of views counsel each party to recognise the conflict and to come to terms with the negative attitudes and feelings and encourage the two parties to search for common ground so that their genuine concerns are met in a consensus solution Other behaviourat sells for managers include the following • Remais professional at all times • Don't allow underlying conflict to fester and deal with timepit private and do not deal with it in front of other employees.es • Set behavioural standard, however, ensure they are based on valid organisational requirements rather than your personal behavioural preferences . Empathie by trying to understand why a person seems to be difficult to deal with- they may be nenced by an unrelated issue behaviour and not the person Use a joint problem solving approach by focusing on the cost apropriate - Use the arinciples of restorative, rather than punitive justice by considering what happened, who what has been hammed what needs to be done to stand how to minimise the chances of it happening aan • Build bridges do not develop coalitions in pol QUESTIONS Think about a situation when you have felt disgruntled and raised it with your manager or another person. Describe how this situation was handled by this person. Discuss the reasons why you think the handling of this situation resulted in a positive or negative outcome. . Think of a situation when someone else has come to you with a complaint. Describe how you handled this situation Discuss the reasons why you think the way you handled the situation resulted in a positive or negative outcome. V III