A call center manager in New York is looking at the overall numbers of her team to see which department deserves "depart
Posted: Sun Sep 05, 2021 5:02 pm
A
call center manager in New York is looking at the overall numbers
of her team to see which department deserves "department of the
month." Any department who gets 80% customer satisfaction or higher
is considered to be Blue Diamond.
Last year, the average customer satisfaction score for the
sales department was 70% and 10% standard deviation. The fraud
department averaged 68% customer satisfaction and 15% standard
deviation.
Is it harder to earn the Blue Diamond status being a Sales
clerk or a Fraud clerk? please provide a detailed explanation
call center manager in New York is looking at the overall numbers
of her team to see which department deserves "department of the
month." Any department who gets 80% customer satisfaction or higher
is considered to be Blue Diamond.
Last year, the average customer satisfaction score for the
sales department was 70% and 10% standard deviation. The fraud
department averaged 68% customer satisfaction and 15% standard
deviation.
Is it harder to earn the Blue Diamond status being a Sales
clerk or a Fraud clerk? please provide a detailed explanation