Answer Happy

If you work or volunteer at a help desk, training facility, or
instructional computer lab, assemble a small group of your
colleagues to work as an assessment team to perform a feasibility
study to implement Helpdesk in your facility. In preparation, you
may want to read a couple of vendor’s articles on evaluating and
selecting help desk software:
Use your team’s knowledge of the operation of your facility to
prepare a feasibility study that addresses the following
issues:
Which features in Helpdesk could be used to implement a
help desk or instructional lab problem-management tool in the
facility?
Your team should use its knowledge of the facility and
consider the features available in Helpdesk for job management,
knowledge management, asset management, and reporting.
Which features in Helpdesk would probably not be of immediate
use in this facility? Why not? Review the material on feasibility
studies in Chapter 9 in this book. Include a section in your report
that briefly evaluates economic, operational, technological, and
timeline feasibility.
Conclude your report with a recommendation to the
management of your facility about whether Helpdesk is a suitable
help desk package for the facility.