Answer Happy

As the nurse manager of a 30-bed medical-surgical unit, you have
just received the results of the quarterly patient satisfaction
survey. The satisfaction scores for your unit show an ongoing
decline over the past three reporting periods. You also look at
your unit's satisfaction scores as compared with other units in the
hospital and realize that the scores for your unit are now lower
than those of most other units in the hospital. As you begin to
ponder the meaning of the data, you receive a call from the office
of the vice president of nursing to schedule a meeting with you to
discuss your plan to improve patient satisfaction on your unit.
How do you prepare for the meeting with the vice president of
nursing using the problem-solving process?
Using the steps of decision making and problem solving how would
the satisfaction scores be addressed?
What type of leadership or management style is demonstrated in
the scenario and discuss how it is demonstrated?
After reviewing the different types of power, Which kind of
power might be demonstrated in this scenario?