A company's customer service department asks its customers to rate their over-the-phone service on a scale of 1-20 immed
Posted: Sun Oct 03, 2021 3:05 pm
- A Company S Customer Service Department Asks Its Customers To Rate Their Over The Phone Service On A Scale Of 1 20 Immed 1 (22.13 KiB) Viewed 92 times
- A Company S Customer Service Department Asks Its Customers To Rate Their Over The Phone Service On A Scale Of 1 20 Immed 2 (43.45 KiB) Viewed 92 times
A company's customer service department asks its customers to rate their over-the-phone service on a scale of 1-20 immediately after their service has been completed. The company then matches each customer's rating with the number of minutes the person waited on hold. The accompanying table shows the ratings and numbers of minutes on hold for 10 randomly selected customers Complete parts a through c below Click the icon to view the data table a. Calculate the sample covariance Sx (Round to two decimal places х Time Waiting versus Customer Rating o Minutes 2 Minutes 2 10 3 9 Rating 15 12 18 13 13 8 0 8 2 Rating 16 14 17 13 10 8 Done Print Done