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Mr Lee, is the Head of Marketing Department. He instructed his sales staffs to follow his instructions without question. Problem aroused because the sales staffs did not agree with his management style. Some have requested for an intervention from HR Department. En Azman, the HR manager called for a meeting with each of the sales staff to listen to their grievances. As he listened to their problems, he wondered how he would conveyed the situation and proposed suggestions to Mr Lee, knowing that the latter comes from the old management school of thought. En Azman was in a dilemma. He had to effectively control the internal dissatisfaction among the sales staffs of his organisation, without jeopardizing their relationship with their supervisor. Questions a) What kind of leadership style used by Mr Lee? (10 marks) b) Do you think Mr Lee has characteristics of a good leader? (10 marks) State reasons for your answer. c) Trust in leadership leads to better employee performance. How can Mr Lee build trust with employees? (10 marks)