Answer Happy

Assume you are the management accountant & Tracey Chen has
asked you to help her design a comprehensive performance
measurement system for the Foleo Skills business
unit. She has provided you with her observations of the
business operations (see Chapter 8), along with the Foleo Group’s
overarching objectives. Below is an excerpt from the company’s
latest Annual Report:
“… The long-term goals of the Foleo Group of businesses revolve
around growth, stakeholders and technology and can be summed up in
the following 4 dot points:
· We aim to grow each
business by at least 8 per cent per annum over the next decade;
· We aim to put our
customers’ needs first – to do that we will foster good
relationships with them, our suppliers and our employees.
· We aim to use and
provide the most up-to-date technology available to ensure our
customers receive the best product possible at the lowest
price.
· We aim to provide a
working environment for our employees that encourages and
facilitates a happy and motivated team.”
a) Based on the facts from this and previous weeks’ chapters,
design a balanced scorecard for Foleo Skills, which
includes:
Present your balanced scorecard in the table provided below.