31 Chapter 2 Therapeutic Communication Procedure 2.1 Use Feedback Techniques and Demonstrate Respect for Individual Dive

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31 Chapter 2 Therapeutic Communication Procedure 2 1 Use Feedback Techniques And Demonstrate Respect For Individual Dive 1 (71.75 KiB) Viewed 227 times

31 Chapter 2 Therapeutic Communication Procedure 2.1 Use Feedback Techniques and Demonstrate Respect for Individual Diversity: Gender and Appearance Name Date Score Tasks: Use feedback techniques (eg, reflection, restatement, and clarification) to obtain patient information. Respond to nonverbal communication Communicate respectfully with patients with individual diversity related to gender and appearance. Demonstrate empathy, active listening and nonverbal communication Background: When working with a transgender patient, ask the patient privately which pronouns the per- son prefers. Make sure to add this information into the patient's health record for future reference. Scenario: You are rooming Crystal Green. You can see that she has expertly applied her makeup, has long red fingernails, long blonde hair , and is wearing three-inch heels. You are surprised to see that her birth gender is male. This is the first time you have roomed a transgender patient. You are uncomfortable in this situation because you have strong personal beliefs that birth gender should be maintained throughout a person's life Directions: Role-play the scenario with a peer, who will be the patient. You need to obtain a brief medical history on this patient (e.g., chief complaint (the main reason for the visit), allergies, the pregnancy history, and the current medications). Your peer (patient) should make up any information required. Use feedback techniques to obtain her information and respond to her nonverbal communication. Demonstrate empathy, active listening, and nonverbal communication Equipment and Supplies: Patient health record Rooming form (optional) Ten . . . Standard: Complete the procedure and all critical steps in minutes with a minimum score of 85% within two attempts (or as indicated by the instructor). Scoring: Divide the points earned by the total possible points. Failure to perform a critical step, indicated by an asterisk (*), results in grade no higher than an 84% (or as indicated by the instructor) Time: Began Ended Total minutes: Possible Points 10 Attempt 1 Attempt 2 15 Steps 1. Greet the patient. Identify yourself. Verify the patient's identity with full name and date of birth, Explain the procedure in a manner that is understood by the patient. Answer any questions the patient may have on the procedure. 2. Demonstrate respect for the patient. (Refer to the Affective Behaviors Checklist - Respect and the Grading Rubrie) 3. Using appropriate closed and open questions and statements, obtain the patient's chief complaint (main reason for the visit), allergies, pregnancy history, and current medications. Document the information in the health record or rooming form. 4. Use feedback techniques, including reflection, restatement, and clarification as information is obtained. 10 10 Copyright 2020, Elsevier Inc. All Rights Reserved